 halo5
join:2000-07-20
Dayton, OH | Internet Express? Damn!!! Well, thats my provider. Didn't expect it since I've gotten the full 1.5/384 30ms for the past 7 months with no problems really at all. I wonder if it's because this months bill is a weeks late due to xmas  .
I hope it holds on for the next month or so, TimeWarner has been laying the fiber and hardware in my neighborhood for about a month now. The guys doing it said it should be up by the end of January. (fingers crossed)
halo
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Hmmmmm...DSL? |
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jcNY
join:2000-02-24
Smithtown, NY | IE's service in NY was out for several hours on Friday. On Saturday, the news server stopped delivering new messages and for the last two days it has refused my connection entirely. I was hoping these problems were just coincidence and not a sign of something bad coming. But now I'm getting that sinking feeling ... |
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| reply to halo5
Dear Valued Customer,
Internet Express would like to wish you, your family and friends
a healthy and happy holiday season.
Internet Express is dedicated to providing you with the best possible customer satisfaction and excellent Internet services. We appreciate your business. As you may be aware, many of our competitors in the DSL business are experiencing changes. So are we! Internet Express has recently opened a new, state-of-the-art Data Center for Server Collocation and Dedicated Hosting. In the year 2001, Internet Express will continue to provide super fast Internet access with DSL, Wireless, Satellite, T1 and T3 service as well as Dial-Up. We intend to be around for a long time to come. If you are a DSL customer, we thank you for choosing Internet Express as your provider. In the future, some of our DSL subscribers may be working directly with Covad and Rhythms for their high speed digital lines. Please watch your e-mail for more information.
As the Internet changes our world, Internet Express is proud to assist you with your Internet needs.
Happy Holidays,
Your Internet Express Family |
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halo5
join:2000-07-20
Dayton, OH | said by qqqq:
If you are a DSL customer, we thank you for choosing Internet Express as your provider. In the future, some of our DSL subscribers may be working directly with Covad and Rhythms for their high speed digital lines. Please watch your e-mail for more information.
Yea, I got that email...this is the part that makes me think I'll be dropped soon.
halo |
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jcNY
join:2000-02-24
Smithtown, NY | Looking at IE's web site, it looks like they're really going after the business market. I'm wondering if they may be planning to dump their residential customers, and that's who the "some" DSL customers are.
BTW, the news server was back up last night, so maybe the demise isn't as imminent as I feared. |
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halo5
join:2000-07-20
Dayton, OH | Yea, I think you're right. Pretty bummed, I have been quite happy with the performance from IE for the past 8 months now. RoadRunner should be up here by the end of next month, hope they keep me on for a little while longer. I think I might switch to cable because of the price difference and see how it is. If not, then maybe Speakeasy or Covad.net.
halo |
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Anon | Re: Internet Express= GOOD...Covad=BAD I know that many of you are experiencing difficulty with the switch over to Covad. This was not my intention, however I am not in control of this situation. Covad, by their exorbitant pricing to the ISP community, made it impossible to profit from this industry. While we spent large sums of money for advertising and technical staff to promote this new industry and lived through not only our own growing pains but also those of Covad, Northpoint and Rhythms, we pushed ourselves further and further into debt, with no clear path to recovery under the false promises from our “partners” that there was a pot of gold at the end of this rainbow. Unfortunately, we are now at their mercy and it seems they have little to spare.
I will continue to host your personal Websites and your ixpres.com email addresses during this transition. I have been informed that Covad is attempting to charge you higher pricing than you have been paying Internet Express for your service. Please let me know if this is the case and what that pricing is as it has not been forthcoming from Covad. I am not certain that I can make a difference if I approach them with your pleas, but I will do my best to champion the cause. Perhaps I will be more successful on your behalf than I have been on my own. Our attempts to aid them in the switch over by forging a reasonable resolution to our debate over our billing issues has been met with documentation that could eventually give them a hostile controlling interest in our company and were originally presented to us under the threat of disconnecting your service if we did not cooperate. I understand that Covad’s position in the marketplace is precarious as are most in the dot com space, however something cannot be right if upon researching the reality of their situation, you find that most of their top “partners” and almost half of their provisioned lines fall into this “bad ISP” category. I have also been informed that Covad has been telling you that Internet Express is going out of business. This is simply not the case and I would appreciate it if you would forward the name of the individual that made this slanderous remark to me.
Internet Express has done everything they could to be competitive and provide the highest quality service possible to its DSL clients and hoped to continue in this industry and grow with it. Unfortunately, it seems our efforts were in vain, as it now seems that their ultimate goal was to have us build an industry for them and then, by virtue of the unreasonably costly nature of competing in the space, move to a direct play as they are doing now, cutting their “partners” out of the loop. Any of you who wish to switch to Covad directly, I will not stand in the way and will make every effort to have the transition be as painless as possible. You may end your contracts with Internet Express without paying any termination fees, which were put in place originally to accommodate the fact that the ISP was under a contract that forced us to pay the entire amount of your contract if you wished to discontinue service.
Thank you for being loyal Internet Express customers. Perhaps, in the future, when the fabric of the broadband industry changes, we will have the opportunity to do business together again. All other aspects of our business our strong and our financial position, save our direct DSL relationships, is not threatened. We will continue to provide national Dial-Up service, Web Hosting, Dedicated Servers and Collocation in our new state-of-the-art Data Center, T-1 service and we are currently exploring new, profitable sources of DSL and other broadband services including Satellite and Wireless. We intend to be around for the long haul and hope to have you back again as part of our family. May the holidays bring joy and prosperity to you and yours.
If you have any questions or comments, please email us at dslissues@ixpres.com so we don't bog down our phone system. I will respond to each of you as quickly as I can. If you have issues that require immediate attention, then do not hesitate to call. |
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jcNY
join:2000-02-24
Smithtown, NY | Does anybody know who garybear is and whether he actually speaks for Internet Express? |
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| jcny:
garybear was quoting an e-mail from Barry Diamond, the CEO of Internet Express |
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halo5
join:2000-07-20
Dayton, OH | reply to jcNY
Yup, I saw this last night and got the same email this afternoon.
I really don't know what to do. If I switch over to Covads Safety Net, do I have to sign another year contract? RoadRunner will be here in the next month or so and will be A LOT cheaper, should I hold out?
The service I've gotten from IE in the past 8 months has been nothing but first-rate. I would like to stay/pay with them as long as they will deliver DSL service to me. Hopefully for another month or 2 till RR is here.
If Covad is upping their DSL pricing forcing good ISP providers to discontinue it because it isn't cost effective anymore, them I'd rather not use them in the future.
halo
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Hmmmmm...DSL? |
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halo5
join:2000-07-20
Dayton, OH
| Appropriate fortune for the above post
Random fortune:
In the long run we are all dead.
-- John Maynard Keynes
halo
[text was edited by author 2000-12-16 01:19:39] |
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