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dmal99
join:2011-01-27

dmal99

Member

New York/Long Island FiOS Web Intermittent Outages

Over the last 4-5 days, I have had many issues with my connection.

It seems that one in 5 times I try to go to A website, it times out. It was worse two days ago, when 4 out of 5 would timeout.

I have tried the following:

changing my DNS to googles and back again

wiring directly to the fios router and using wireless and also trying to go through a connection bridged airport router

my IP address keeps changing as well, four time in the last week.
here is my traceroute to google, which times out sometimes:

traceroute: Warning: google.com has multiple addresses; using 74.125.226.148
traceroute to google.com (74.125.226.148), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.108 ms 23.349 ms 1.240 ms
2 l100.nycmny-vfttp-125.verizon-gni.net (72.89.93.1) 7.187 ms 7.452 ms 9.719 ms
3 g0-2-1125.nycmny-lcr-11.verizon-gni.net (130.81.107.174) 7.270 ms 7.207 ms 6.935 ms
4 so-2-1-0-0.ny325-bb-rtr1.verizon-gni.net (130.81.29.12) 10.318 ms 10.605 ms 10.206 ms
5 * * *
6 tengige0-4-0-0.gw8.nyc4.alter.net (152.63.21.61) 17.573 ms
tengige0-6-1-0.gw8.nyc4.alter.net (152.63.21.113) 19.918 ms 23.530 ms
7 google-gw.customer.alter.net (152.179.72.62) 34.439 ms 31.635 ms 35.132 ms
8 216.239.43.114 (216.239.43.114) 10.405 ms 99.716 ms 9.633 ms
9 * * *
10 74.125.226.148 (74.125.226.148) 9.591 ms 9.608 ms 10.229 ms

My queston is, is this my fault? Is it something i can call Verizon about, or is it simply something i have to wait on, like everyone else?

Thanks for your opinions.

baysidefiosf
@verizon.net

baysidefiosf

Anon

I am having the same issue also . Engadget.com and other sites will not load for me. I have two fios connection coming into my house and they both are experience issues. I did a trace route and they both timeout when connecting to some sites.
I just had a tech leave my house and they couldnt find anything wrong on my end .
dmal99
join:2011-01-27

dmal99

Member

Ah well, that answers the question. Its not on our end then, its something to do with Verizon.

If it doesnt resolve itself soon im going to call and make a stink till i get a tech that knows what a trace rt is

martd13
join:2004-01-08
Bayside, NY

martd13 to dmal99

Member

to dmal99
Same for me in Queens for the last three days.

Thinkdiff
MVM,
join:2001-08-07
Bronx, NY

Thinkdiff to dmal99

MVM,

to dmal99
Engadget and google both working fine for me right now in the Bronx. Any other sites that aren't working?

[root@server ~]# traceroute google.com
traceroute to google.com (74.125.226.116), 30 hops max, 40 byte packets
 1  DD-WRT.home (192.168.0.1)  0.666 ms  1.418 ms  1.656 ms
 2  L100.NYCMNY-VFTTP-169.verizon-gni.net (71.190.135.1)  5.600 ms  5.683 ms  5.906 ms
 3  G4-0-7-1069.NYCMNY-LCR-10.verizon-gni.net (130.81.139.68)  6.912 ms  7.035 ms  7.838 ms
 4  so-5-0-3-0.NY5030-BB-RTR2.verizon-gni.net (130.81.29.238)  9.335 ms  9.958 ms  24.333 ms
 5  0.so-0-0-0.XL4.NYC4.ALTER.NET (152.63.17.21)  11.907 ms  12.202 ms  13.272 ms
 6  TenGigE0-7-2-0.GW8.NYC4.ALTER.NET (152.63.21.129)  5.535 ms TenGigE0-7-4-0.GW8.NYC4.ALTER.NET (152.63.21.133)  3.801 ms TenGigE0-7-2-0.GW8.NYC4.ALTER.NET (152.63.21.129)  4.501 ms
 7  google-gw.customer.alter.net (152.179.72.62)  4.957 ms  4.208 ms  6.651 ms
 8  216.239.43.114 (216.239.43.114)  11.242 ms  10.981 ms  12.899 ms
 9  216.239.48.24 (216.239.48.24)  11.902 ms  13.062 ms  13.146 ms
10  74.125.226.116 (74.125.226.116)  15.324 ms  15.420 ms  15.874 ms
 
andranic
join:2002-07-20
Bayside, NY

andranic

Member

Its defiantly on Verizons side. I have called them 4 times about this issue . It seems to have started 3 or 4 days ago . I have two different fios lines coming into the house. The older line is experiencing the most issues . Verizon hasn't been able to really help me because the issue intermittent. Has anyone else been able to get this fixed?

Smith6612
MVM
join:2008-02-01
North Tonawanda, NY
·Charter
Ubee EU2251
Ubiquiti UAP-IW-HD
Ubiquiti UniFi AP-AC-HD

Smith6612 to dmal99

MVM

to dmal99

Line Monitor
I might be the first to point this out, but I've noticed some odd behavior going on with some websites too. A look at my DSL connection's Line Monitor seems to show that starting two days ago, there's been a huge amount of packet loss occurring from the West Coast Server. I ran a Line Quality Test and received these results:

»/pingt ··· /2724507

Line Monitor is attached above.

FIOSTV
@optonline.net

FIOSTV

Anon

I had that problem all during the summer and I left for Cable.

sherman06810
join:2000-10-15
Danbury, CT

sherman06810 to dmal99

Member

to dmal99
andranic & dmal99,

Welcome to FIOS. My company has this problem once every 2-3 weeks. Verizon plays fast and loose with its FIOS routing because it simply does not care. While the FIOS physical plant and layer 2 network quality are phenomenal, I think Verizon hired Cablevision's network engineers from 4-5 years ago (where the routing and NOT the physical plant were failing).

At our office in Port Chester, the following occurs when Verizon's routing fails:

- Our Verizon Wireless network extender ceases to connect
- Connection to our VoIP provider goes down
- Akamai is unreachable (example: FedEx.com page loads, but its Akamai-hosted images.fedex.com is unreachable)
- Traceroutes to the affected destinations die after the 2nd hop out

In most cases the outages last 5-20 minutes. One occurrence just before Christmas saw it down for 45 minutes. Like andranic, I have called Verizon several times, posted in the direct forum, but to no avail.

Verizon is treating FIOS as a purely residential service that they also happen to offer to small businesses. I happen to believe in the value that FIOS delivers, but it is not without its drawbacks. It is especially disappointing that a test-routing-in-production mentality is in use for such a high-quality upgrade to their copper plant.

That's not to say their competitors are doing much better at this level either. After moving from NY to CT, I picked up Comcast Business Class internet. While it does deliver the 16/2 speed I'm paying for, I'm stuck with the overloaded Tata upstream links like everyone else. During peak hours, latency to half my internet destinations becomes poor. Downloading at 14 mbit while playing Counter Strike can be painful at times.

The reality of internet at any level is that you get what you pay for. Don't like the connection you have? Pay for a better one. Here's what a business can expect to pay monthly here in the northeast:

DSL (3-6 mbit, 1 mbit up) - $30 to $150, depending on SLA and ILEC/CLEC

Cablevision, Comcast, or Time Warner Cable (15-50 mbit, 2-5 mbit up) - $50 to $300, most plans include static IP(s)

Verizon FIOS (15-100 mbit, 5-35 mbit up) - $60 to $200+, depends on dynamic or static IP(s)

"Ethernet" (mostly bonded xSDSL, 2-6 mbit, 2-6 mbit up) - $199 to $799, depends on contract length

T1 (1.544-6 mbit, 1.544-6 mbit up) - $299 to $799, depends on contract length (almost always 3 year to get the lowest price)

Optimum Lightpath (minimum 5/5, minimum 3 year deal) - $999+, but they usually kick in 10,000 minutes of voice (delivered as PRI or POTS, your choice)

Verizon Business - unknown, never worked with them (expect to be in the same ballpark as Lightpath)

XO / Towerstream wireless (NYC only, 0.5-1gbit, 0.5-1gbit up) - starts at $256 for what I presume is 0.5mbit, $799 for 8 mbit, goes way up from there

My company will continue to have Verizon FIOS at our office as the physical reliability, low latency, and high throughput it provides it far beyond what Cablevision can offer at our location. If FIOS were unavailable, however, Cablevision would get the call in a heartbeat.

If a business (or really rich residential user) really needs reliable internet, they will always pay for true fiber or bonded T1s. At that level, real network engineers plan deployments and maintain competent layer 3 networks. Service Level Agreements (SLAs) are also much better - the routing issues you both experience with FIOS would be credited back to a customer.

Sorry for the long rant but Karl's constantly getting it right on the front page. The powerful U.S. ILECs (AT&T, Verizon) and MSOs (Comcast, Time Warner Cable) have created an environment such that weak-to-acceptable service is considered the standard and the windbags known as the FCC refuse to protect consumers or encourage competition.

Sherman
dmal99
join:2011-01-27

dmal99 to Thinkdiff

Member

to Thinkdiff
said by Thinkdiff:

Engadget and google both working fine for me right now in the Bronx. Any other sites that aren't working?

The thing is, it's intermittent. This happens to be a 2-3 day long outage though, SHERMAN. Are 2-3 day routing issues common? if so then ur right, I may leave this blasted service. I already called and had them make a note of it, but of course, THEY BLAMED IT ON THE SNOW. Surprise, surprise.

I suggest everyone call and have them make a note of it. It won't help the problem, but at least you have it on record you were having issues if you need to argue something with billing or even quit.

well, i was bragging to my friends i get over 60mbps at off-peak times, but if this is the dark side of that awesome speed, then i understand the drawback.

flink59
join:2001-01-27
Mount Kisco, NY

flink59 to martd13

Member

to martd13
reply to dmal99
Same for me in Queens for the last three days.
flink59

flink59 to martd13

Member

to martd13
Sorry, haven't posted for a LONG time.
FlareDust
join:2000-09-09
New York, NY

FlareDust to dmal99

Member

to dmal99
said by dmal99:

Over the last 4-5 days, I have had many issues with my connection.

It seems that one in 5 times I try to go to A website, it times out. It was worse two days ago, when 4 out of 5 would timeout.

I have tried the following:

changing my DNS to googles and back again

wiring directly to the fios router and using wireless and also trying to go through a connection bridged airport router

my IP address keeps changing as well, four time in the last week.
here is my traceroute to google, which times out sometimes:

traceroute: Warning: google.com has multiple addresses; using 74.125.226.148
traceroute to google.com (74.125.226.148), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.108 ms 23.349 ms 1.240 ms
2 l100.nycmny-vfttp-125.verizon-gni.net (72.89.93.1) 7.187 ms 7.452 ms 9.719 ms
3 g0-2-1125.nycmny-lcr-11.verizon-gni.net (130.81.107.174) 7.270 ms 7.207 ms 6.935 ms
4 so-2-1-0-0.ny325-bb-rtr1.verizon-gni.net (130.81.29.12) 10.318 ms 10.605 ms 10.206 ms
5 * * *
6 tengige0-4-0-0.gw8.nyc4.alter.net (152.63.21.61) 17.573 ms
tengige0-6-1-0.gw8.nyc4.alter.net (152.63.21.113) 19.918 ms 23.530 ms
7 google-gw.customer.alter.net (152.179.72.62) 34.439 ms 31.635 ms 35.132 ms
8 216.239.43.114 (216.239.43.114) 10.405 ms 99.716 ms 9.633 ms
9 * * *
10 74.125.226.148 (74.125.226.148) 9.591 ms 9.608 ms 10.229 ms

My queston is, is this my fault? Is it something i can call Verizon about, or is it simply something i have to wait on, like everyone else?

Thanks for your opinions.

I have the same problem in Queens, NY. Doing a tracert to engadget.com will return with request timed out at the 11th hop. Very annoying problem, called Fios 2 times. Both times they say its not Verizons fault but some other server/backbone out there.