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| Speed Hello, I'm actually a maintenance tech. with Eastlink in Nova Scotia and I like to check out these site to listen to people cry about how bad their Eastlink service is. I've done this for 6 years, and I can honestly tell you 95% of speed issues are the customers. If the lights on your modem are staying on, your service is probably fine. Did you try safe mode with networking? Did you try using another browser. Firefox, Opera, Etc. Internet explorer becomes corrupt a lot. So does firefox. Try another, see if that does anything. You do sound like you have an idea of what's going on. Also, anyone that tells me they have the cleanest computer in the land, usually have torrents running and other crap running. Also how many gigs of RAM do you have? If it's less than 2, get more, windows 7 is a pig. What else, power down your computer, unplug it, hold down the power button for about 30 seconds, plug back in and try that, you could have network card issues. Power surges/outages in your area can cause this. Also, check to see what resources are being used when your computer is idle. I've see many computers that are running at 100% and they're just sitting there doing nothing. Ctrl/Alt/Del.
As much as these internet experts like to tell you Eastlink throttle your connection, this is garbage. I've been in houses where people are running 10-15 hard drives, stealing thousands of movies endlessly and never been throttled. I'm sure there are people that do get throttled, but you have to be doing some strange stuff. And I've argued with these guys until I've found something wrong with there computer. It's that bad that we have to travel with a $200 crappy netbook to show these experts that there $3500 computer isn't working. If none of this helps, call eastlink and tell them to send someone to your home to check it out. Hope I helped. | | |
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Reviews:
 ·Eastlink Cable
| The first best step is to load up your web browser and go to »192.168.100.1 From there you can get signal strength information including modem logs that might indicate or help narrow down the problem.
There are times where it isn't the users fault and Eastlink never listens when it turns out to be a problem outside of your home. I must be that rare 5%. I lost count of the modem swaps, service calls, and number of times they replaced all the coax in the house, to the pole and my modem continued to lose sync dozens of times an hour/day. Even had a guy come out, drove a huge grounding rod into the lawn and then wrote up that it was electrical problems in the house causing it and there was nothing further that could be done.
Out of coincidence when they offered the 30 Megabit plan and DOCSIS 3.0 modems and I jumped on board. Within 24 hours the modem went completely offline, so did the cable TV as well as our Eastlink telephone. What a surprise, the node that serviced our area died and they spent the better part of an afternoon replacing it. All those years of problems and not once did Eastlink ever admit they had a problem that might be beyond the pole in front of the house. Three years of complaining before their equipment failed and were forced to replace it.
And yes eastlink does throttle, maybe not so much on http but they throttle to some extent on other protocols. Not that I'm complaining about it. All ISPs do some form of bandwidth management, but saying some customers have never been throttled? They must be using one of the protocols/ports/ssl ecryption to bypass the bandwidth management in place by Eastlink.
I rather complain about the sad, sad upload speeds Eastlink offers. Even though it is Bell Aliant rolling out FTTH/FTTP in Halifax, I would take a 15 megabit upload over the paltry 2 they offer now on the 30/2 plan. Hopefully Eastlink offers some better upload speeds once they Aliant starts offering the 70/15 plan for $100/mo on FibreOP. $160/mo for 100/5 is nothing short of gouging and you don't even get an increase on how much you can download. Should be interesting to see how Eastlink plays their cards. I hope, if anything, they scrap their 250GB cap on their 30+ plans to at least have that advantage over Bell Aliant.
I'm curious though. Eastlink always touts that they built out their own network and from what I can tell, they do not purchase wholesale bandwidth through Bell(at least in NS). Seems this 250GB that is coming and the $1/GB overages are nothing more than a cash grab by Eastlink to take advantage of the impending UBB situation with the competition.  | |
Reviews:
·Eastlink Cable
 ·Bell Sympatico
| reply to the guy
hello maintenance guy from nova scotia i logged on to the modem and read the logs its not receiving the the request its timing out, Im running 3 gigs of memory and not running any torrents im not connected to any file sharing networks Ive been working on computers since I was 12 so I know if I had bugs on it, what happened was that something went wrong the the server and it was down, another issue is that on the 4th of February the CRTC got rid of unlimited internet and is setting up basically pay by how much you use with your limit set to 25 gb a month what does this mean for us customers | |
| Copying and pasting your modem logs here would help, along with you modem signal levels. (unless they are excessively long) | |
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