International Broadband → [Streamyx] Test ATM OAM F5 segment ping : fail

I just install line Streamyx broadband using WIFI modem router.
and my problem is

Test the connection to your local network

Test your eth0 Connection: PASS Help
Test your Wireless Connection: PASS Help

Test the connection to your DSL service provider

Test xDSL Synchronization PASS Help
Test ATM OAM F5 segment ping: FAIL Help
Test ATM OAM F5 end-to-end ping: FAIL Help

Test the connection to your Internet service provider
Test PPP server session: PASS Help
Test authentication with ISP: PASS Help
Test the assigned IP address: PASS Help
Ping default gateway: PASS Help
Ping primary Domain Name Server: FAIL Help

Can anyone hepl me.