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lunarPlexus
Nothin' Up Muh Sleeve
Premium
join:2003-02-08
Chicago, IL
reply to criggs

Re: February 2011 Sprint 4G WiMax speeds

said by criggs:

said by lunarPlexus:

My strategy hasn't yet progressed beyond fantasies of heading (back) (yet again) to the Sprint store and shoving it up the ass of the first worker I see there.

Well, that might work; it depends. Does that worker have a USB port in his butt?

If by USB port, you mean head, I would guess - probably.


powerspec88
Premium
join:2007-03-11
Independence, MO
reply to criggs


criggs

join:2000-07-14
New York, NY

And here's my speed today:



DaveyJones

@rr.com

Hi all,

The thing you need to consider is the presence of other 2.4Ghz devices operating in your immediate vicinity (including that of a neighbor in an adjacent apartment): cordless phones, wireless cameras, routers, etc. I was trying to figure out why my mobile router wouldn't work well in my car when driving, only to remember the back-up camera I installed months ago....

In fact, even a mobile wi-fi router (e.g. Cradlepoint PHS300) operating at 2.4Ghz can interfere with the reception of a 4G modem (2.5GHz) that is plugged into it, killing bandwidth speeds. Hence the suggestion to use a 10" shielded USB extension cord, when using a 4G modem with a mobile router.

Realize that many users are spoiled by using a 3G modem along with the same mobile router being used with a 4G modem (I even had my Sierra Wireless 597 Compass 3G modem velcroed to the SIDE of my PHS300, a bad idea for a 4G modem!), where interference between a 3G modem and it's router wasn't as much of an issue as with a 4G modem.

Just saying, we're immersed in a sea of electromagnetic fields, and interference between electronic devices is an increasing concern threatening performance of both wi-fi systems and 4G.


mojo1

join:2006-12-05
Atlanta, GA
reply to criggs

said by criggs:

said by mojo1:

I get "obtaining IP address from Sprint" for a long time, then it connects. But, there is no internet once it connects.

Do you have Windows Vista or Windows 7? I ask because I got that problem once on my Windows 7 laptop. I fixed it by first going to the Network and Sharing Center. In that window, there was this listing of my Sprint 4G connection with three categories, Access Type, HomeGroup and Connections. After Connections were the hyperlinked words Local Area Connection X (X represents a number; I forget what the number was).

I'm on XP and tethering to an EVO. The problem is that the phone will not connect to 4G. But, at my office, I have no problem connecting to 4G. This happens on 2 different EVOs. I'm sure there is a problem with the tower at home. When I do eventually connect to 4G at home, there is no internet so I have to drop back down to 3G.

criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom

said by mojo1:

When I do eventually connect to 4G at home, there is no internet

Exactly. I can only say I had the same experience at the point when I decided to run the Diagnose thingie. I WAS connected, but could not pull up web pages or email or anything, no connectivity, in other words.

I understand that you can connect at work. However, regardless of whether there's something funky at your home tower, to solve that issue may involve that Diagnose thingie. In other words, yes, the tower is acting funky, but the solution to that funkiness may not necessarily be solved solely through making a change to the tower. It might also involve a different approach on the part of the modem.

Just saying.

mojo1

join:2006-12-05
Atlanta, GA

But, this is verified through the phone as well - no computer in the mix. When it does connect to 4G, I cannot access the web on the phone itself. Drop down to 3G and phone and computers access the internet fine. I'm streaming Pandora over 4G even as we speak.


criggs

join:2000-07-14
New York, NY

Understood.



Triptrailz

@clearwire-wmx.net


WOOT. So finished moving. I'm a little sore. But i'm extremely happy about this connection. I was very concerned at first because i was boarderline Lightblue(some indoor-outdoor) and darkblue (also some indoor, but better, and outdoor).

I have the same CINR bars as my old place, and same 3bars. But apparently, i get a fast mbps for both the D/L and the U/L

oh yeah


criggs

join:2000-07-14
New York, NY

Congrats, Triptrailz. I'm sure it's a great relief to you; let's just hope it holds.



Triptrailz

@clearwire-wmx.net
reply to Triptrailz


Hmm, i meant to post the new results

If this continues, i will be a happy camper. I plan on staying online for the next 10 hours so we'll see if this keeps up.


criggs

join:2000-07-14
New York, NY

I'd make it 24, just to make sure.



Triptrailz

@clearwire-wmx.net


Well after an hour, i was disconnected. My sprint smartview program was saying that i was connected but i was unable to access any websites. I could not even disconnect from smartview and i couldnt exit the program either. I had to get out of the program by manually ending the process through task manager. When i tried loading up smartview again, it simply would not load up. I noticed there were some updates for my windows so i updated and it restarted my comp. and now here i am.

great upload speed... anything over 3mbps for dl and i'll be happy.

Is there a more efficent program i can use to access my USB modem besides sprint smartview?



triptrailz

@clearwire-wmx.net


this is what i get when i plug in the usb modem on one of the USB ports on the back on my pc...

this is what i get when i use one of the front USB ports. Interesting how different ports produce different speeds.



triptrailz

@clearwire-wmx.net

OK, the first one said 3.xx mbps D/L .76Up and like 88ping. Not sure why its saying a totally different number.. i wish i could edit my posts :s


mojo1

join:2006-12-05
Atlanta, GA
reply to triptrailz

It's been my experience that 4G is very finicky in placement of the modem. So, moving from the front to the back may have optimized the signal.

I've experimented with many different locations in my place until I can get the best signal and speed. Then, I try to use that same place everytime I need internet.



JeffroAtl

@spcsdns.net
reply to mojo1

I live in Atlanta, GA and have been having the exact same problem! My wireless broadband card has been in the same place, connected to the same computer, in the same exact location and has worked fine for the past 6 months, and as of about 3 days ago I get an indefinite "Obtaining IP Address" and NO CONNECTION to Sprint 4G... out of nowhere.

Sprint is completely indifferent and said they would open a "trouble ticket" and call me back in 36 to 72 hours. Suprise, true to form with Sprint's terrible customer service, they have not called me back. This is my main source of internet and I can't live on 3G. Something is up and the numerous agents at Sprint all seem extremely dodgey to me, and a bit suspicous.

For all those thinking about getting a Sprint 3G / 4G Broadband card... think twice. I'm probably going to have to pay the damn $200 early termination fee, and get back on trusty Comcast.


criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom

Um, as far as I can tell, your experience is NOT the same. As I understand it, there's this location where Mojo1 CAN connect, but then has no connectivity (can't load web pages, download email, and so on).

In your case, you cannot even connect.

For what it's worth, I had exactly your problem two weeks ago. I finally called Sprint, and they did a ##RPR#on my Smartview/modem and simultaneously did a suspend-and-reinstate on my account at their end, and that did the trick, after a computer reboot.

Oh, and here are my speeds today:


mojo1

join:2006-12-05
Atlanta, GA
reply to JeffroAtl

said by JeffroAtl :

I live in Atlanta, GA and have been having the exact same problem!

What part of town are you in? I'm near Peachtree Hills. But, my office is near Piedmont/Roswell Rd and I connect fine. For me, the problem seems to be isolated to one tower.


JeffroAtl

@spcsdns.net

I'm actually in the Peachtree Hills area as well. Is there a way to rechannel the modem to another tower that IS functioning? I've done all the troubleshooting you can do including replacing the broadband card, uninstalling / reinstalling Smartview, moving my laptop all over the house, calling a technician, doing ##RPR#, and having them ping my card, and nothing has worked. This wouldn't concern me so much if this wern't my primary source of internet (home office). I'll try calling Sprint again and see what they can do, but not confident at this point they can help.

Again, I've had service for 6 months, made no changes to my computer, stayed in the same exact location, replaced my broadband card, I've done everything I can do on my end, and am left with the deduction that it's a network issue...so furstrating.


criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom

I have no idea how this would work, but the bottom line is that the reason why Sprint Tech Support can screw us over so easily, and why problems can now remain unrepaired and unfixed for weeks or months at a time, is because every single customer/subscriber report is squeezed through this tiny nozzle of a single isolated person talking to a single isolated Tech Support representative.

I propose that what has to happen is that folks in geographical areas band together and call from a single phone to Sprint Tech Support.

If Tech Support is forced to deal UP FRONT with two or three or four people AT ONCE, then it becomes a lot harder for them to force you to do their meaningless uninstall/reinstall, reboot/restart, slowwalk.

Now how one would coordinate folks in a single geographical area with similar problems getting together to make ONE PHONE CALL where they would ALL identify themselves to ONE Sprint Tech Support rep I have no idea. There may be social networking gurus on this forum who would have ideas along those lines.

But it seems to me that's what has to happen now. Clearly the current model of Sprint Tech Support is NOT WORKING.


mojo1

join:2006-12-05
Atlanta, GA
reply to JeffroAtl

said by JeffroAtl :

I'm actually in the Peachtree Hills area as well. Is there a way to rechannel the modem to another tower that IS functioning? I've done all the troubleshooting you can do including replacing the broadband card, uninstalling / reinstalling Smartview, moving my laptop all over the house, calling a technician, doing ##RPR#, and having them ping my card, and nothing has worked. This wouldn't concern me so much if this wern't my primary source of internet (home office). I'll try calling Sprint again and see what they can do, but not confident at this point they can help.

Again, I've had service for 6 months, made no changes to my computer, stayed in the same exact location, replaced my broadband card, I've done everything I can do on my end, and am left with the deduction that it's a network issue...so furstrating.

Sounds like it is our tower that is the problem. Maybe you are the one hogging all my bandwidth... Since Sprint opened a ticket for me to take my phone to the store, I may run by there today and talk to someone in person. Maybe they can understand. The store at Lenox has been great to me in the past so I'll give them a shot.


JeffroAtl

@spcsdns.net

Atlanta, GA 30305

Ok... it's official, per some of the suggestions on this blog, and after a week of not getting 4G service, replacing my broadband card, uninstalling / reinstalling Sprint Smartview, having talked to An "Elevated Technician" who was going to open a "trouble ticket" on my problem, after not hearing back from them after 72 hours as promised (surprise) I've taken someone's advice and given it one more shot.

I called Sprint tech support, went through their robotic ##RPPR#, and then suggested they deactivate and then reactivate my card as per this blog, AND... NOTHING. I can still not connect to Sprint 4G, I am (and have been for a week) stuck in "Obtaining IP Address" without access to the 4G network.

At this point after spending about 25 hours finding a solution, and exploring every possible avenue... I HAVE TO DEDUCE THAT THIS IS A MAJOR NETWORK PROBLEM. I have not changed anything on my computer, my computer is in the same place is has been in for the past 6 months (while working on 4G)... and now it simply doesn't. I work from home and my computer is my livelihood.

I signed up to this for unlimited Sprint 4G connection, knowing that the coverage would be, as others say, and in reality, splotchy. But I am working from a home computer, and did not ever think that coverage would just suddenly end.

Sprint 4G Boradband is crap, the customer service is crap, and I would caution anyone out there considering buying it. I bought and paid for 4G service, and I am no longer getting it...PERIOD. And now Sprint is going to charge me $200 to terminate service when its THEIR crappy network that doesn't work... UNREAL!

I strongly suggest that this get organized somehow via social network so that Sprint can no longer screw over trusting customers like ourselves.

I have had an EXTREMEY negative experience with Sprint Broadband Wireless 4G card. This blog on the other hand, has been GREAT, and I want to thank everyone who has participate in trying to help me out. Unfortunately, at the end of the day, Sprint is selling a bill of goods, and I don't forsee a very bright future for the company with this kind of service.



JeffroAtl

@spcsdns.net
reply to mojo1

Atlanta, GA 30305

Ok... it's official, per some of the suggestions on this blog, and after a week of not getting 4G service, replacing my broadband card, uninstalling / reinstalling Sprint Smartview, having talked to An "Elevated Technician" who was going to open a "trouble ticket" on my problem, after not hearing back from them after 72 hours as promised (surprise) I've taken someone's advice and given it one more shot.

I called Sprint tech support, went through their robotic ##RPPR# BS, and then suggested they deactivate and then reactivate my card as per this blog, AND... NOTHING. I can still not connect to Sprint 4G, I am (and have been for a week) stuck in "Obtaining IP Address" without access to the 4G network.

At this point after spending about 25 hours finding a solution, and exploring every possible avenue... I HAVE TO DEDUCE THAT THIS IS A MAJOR NETWORK PROBLEM. I have not changed anything on my computer, my computer is in the same place is has been in for the past 6 months (while working on 4G)... and now it simply doesn't. I work from home and my computer is my livelihood.

I signed up to this for unlimited Sprint 4G connection, knowing that the coverage would be, as others say, and in reality, splotchy. But I am working from a home computer, and did not ever think that coverage would just suddenly end.

Sprint 4G Boradband is crap, the customer service is crap, and I would caution anyone out there considering buying it. I bought and paid for 4G service, and I am no longer getting it...PERIOD. And now Sprint is going to charge me $200 to terminate service when its THEIR crappy network that doesn't work... UNREAL!

I strongly suggest that this get organized somehow via social network so that Sprint can no longer screw over trusting customers like ourselves.

I am not a negative person, however I have had an EXTREMEY negative experience with Sprint Broadband Wireless 4G card. This blog on the other hand has been GREAT, and I want to thank everyone who has participate in trying to help me out. Unfortunately, at the end of the day, Sprint is selling a bill of goods, and I don't forsee a very bright future for the company with this kind of service.


criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom
reply to JeffroAtl

One other thing to keep in mind.

A large part of the problems which a lot of us have experienced has to do with constantly being connected to a screwed-up tower. If we had the ability to manually say "No; I don't want that tower; I want this tower," I have a feeling a lot of these problems would be solved more quickly.

I am indebted to user w0g for suggesting that folks need to get comfortable with adjusting their HA.

HA? What is that??

w0g pointed me toward an explanation, posted at »www.evdoforums.com/thread2001.html .

I strongly suggest that those in this thread who are experiencing persistent 4G problems take a look at that thread. It may hold the key to a solution.

As always, good luck, and please let us know how you make out.



espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Vitelity VOIP

All the HomeAgent defines is the tunnel concentrator that you connect to for egress access to the Internet. Changing the HA setting will have absolutely no effect on signal levels or local tower congestion; what it can improve is latency by preventing your traffic to have to cross the country to reach the Internet.


seaprobe

join:2006-07-16
Sunnyvale, CA
reply to criggs




3 bars (RSSI=-74), 4G seems to be steady about this speed at my house. It is within spec. Not sure why others get 2x or 3x this speed, and my tower is so slow.

criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom

To tell you the truth, I would take that. Who knows why yours is somewhat slower than others? Since the only promise Sprint has implied is 3 mbps down/.5 mbps up, you're basically getting what you're paying for, as you've pointed out yourself.

I've been getting a very steady 6 to 9 mbps down since I got this, and yet even I've also experienced an hour here or there with speeds between 3 and 4 mbps. While I know some may strongly disagree, my suspicion is that this is Sprint's rather mild version of network management which, if so, is a damn sight better than Clear's.

Just to keep this thread on track, here's what I'm getting at the moment:



HSDays

join:2007-11-26
Reynoldsburg, OH
reply to criggs

Good speeds today on the Overdrive in Cleveland



mojo1

join:2006-12-05
Atlanta, GA
reply to criggs

Finally connected to 4G at home again. Speeds aren't what they were, but it is usable.