criggs
join:2000-07-14
New York, NY Reviews:
 ·Millenicom
| reply to JeffroAtl
Re: February 2011 Sprint 4G WiMax speeds I have no idea how this would work, but the bottom line is that the reason why Sprint Tech Support can screw us over so easily, and why problems can now remain unrepaired and unfixed for weeks or months at a time, is because every single customer/subscriber report is squeezed through this tiny nozzle of a single isolated person talking to a single isolated Tech Support representative.
I propose that what has to happen is that folks in geographical areas band together and call from a single phone to Sprint Tech Support.
If Tech Support is forced to deal UP FRONT with two or three or four people AT ONCE, then it becomes a lot harder for them to force you to do their meaningless uninstall/reinstall, reboot/restart, slowwalk.
Now how one would coordinate folks in a single geographical area with similar problems getting together to make ONE PHONE CALL where they would ALL identify themselves to ONE Sprint Tech Support rep I have no idea. There may be social networking gurus on this forum who would have ideas along those lines.
But it seems to me that's what has to happen now. Clearly the current model of Sprint Tech Support is NOT WORKING. |
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mojo1
join:2006-12-05
Atlanta, GA | reply to JeffroAtl
said by JeffroAtl :I'm actually in the Peachtree Hills area as well. Is there a way to rechannel the modem to another tower that IS functioning? I've done all the troubleshooting you can do including replacing the broadband card, uninstalling / reinstalling Smartview, moving my laptop all over the house, calling a technician, doing ##RPR#, and having them ping my card, and nothing has worked. This wouldn't concern me so much if this wern't my primary source of internet (home office). I'll try calling Sprint again and see what they can do, but not confident at this point they can help.
Again, I've had service for 6 months, made no changes to my computer, stayed in the same exact location, replaced my broadband card, I've done everything I can do on my end, and am left with the deduction that it's a network issue...so furstrating.
Sounds like it is our tower that is the problem. Maybe you are the one hogging all my bandwidth...  Since Sprint opened a ticket for me to take my phone to the store, I may run by there today and talk to someone in person. Maybe they can understand. The store at Lenox has been great to me in the past so I'll give them a shot. |
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| Atlanta, GA 30305
Ok... it's official, per some of the suggestions on this blog, and after a week of not getting 4G service, replacing my broadband card, uninstalling / reinstalling Sprint Smartview, having talked to An "Elevated Technician" who was going to open a "trouble ticket" on my problem, after not hearing back from them after 72 hours as promised (surprise) I've taken someone's advice and given it one more shot.
I called Sprint tech support, went through their robotic ##RPPR#, and then suggested they deactivate and then reactivate my card as per this blog, AND... NOTHING. I can still not connect to Sprint 4G, I am (and have been for a week) stuck in "Obtaining IP Address" without access to the 4G network.
At this point after spending about 25 hours finding a solution, and exploring every possible avenue... I HAVE TO DEDUCE THAT THIS IS A MAJOR NETWORK PROBLEM. I have not changed anything on my computer, my computer is in the same place is has been in for the past 6 months (while working on 4G)... and now it simply doesn't. I work from home and my computer is my livelihood.
I signed up to this for unlimited Sprint 4G connection, knowing that the coverage would be, as others say, and in reality, splotchy. But I am working from a home computer, and did not ever think that coverage would just suddenly end.
Sprint 4G Boradband is crap, the customer service is crap, and I would caution anyone out there considering buying it. I bought and paid for 4G service, and I am no longer getting it...PERIOD. And now Sprint is going to charge me $200 to terminate service when its THEIR crappy network that doesn't work... UNREAL!
I strongly suggest that this get organized somehow via social network so that Sprint can no longer screw over trusting customers like ourselves.
I have had an EXTREMEY negative experience with Sprint Broadband Wireless 4G card. This blog on the other hand, has been GREAT, and I want to thank everyone who has participate in trying to help me out. Unfortunately, at the end of the day, Sprint is selling a bill of goods, and I don't forsee a very bright future for the company with this kind of service. |
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| reply to mojo1
Atlanta, GA 30305
Ok... it's official, per some of the suggestions on this blog, and after a week of not getting 4G service, replacing my broadband card, uninstalling / reinstalling Sprint Smartview, having talked to An "Elevated Technician" who was going to open a "trouble ticket" on my problem, after not hearing back from them after 72 hours as promised (surprise) I've taken someone's advice and given it one more shot.
I called Sprint tech support, went through their robotic ##RPPR# BS, and then suggested they deactivate and then reactivate my card as per this blog, AND... NOTHING. I can still not connect to Sprint 4G, I am (and have been for a week) stuck in "Obtaining IP Address" without access to the 4G network.
At this point after spending about 25 hours finding a solution, and exploring every possible avenue... I HAVE TO DEDUCE THAT THIS IS A MAJOR NETWORK PROBLEM. I have not changed anything on my computer, my computer is in the same place is has been in for the past 6 months (while working on 4G)... and now it simply doesn't. I work from home and my computer is my livelihood.
I signed up to this for unlimited Sprint 4G connection, knowing that the coverage would be, as others say, and in reality, splotchy. But I am working from a home computer, and did not ever think that coverage would just suddenly end.
Sprint 4G Boradband is crap, the customer service is crap, and I would caution anyone out there considering buying it. I bought and paid for 4G service, and I am no longer getting it...PERIOD. And now Sprint is going to charge me $200 to terminate service when its THEIR crappy network that doesn't work... UNREAL!
I strongly suggest that this get organized somehow via social network so that Sprint can no longer screw over trusting customers like ourselves.
I am not a negative person, however I have had an EXTREMEY negative experience with Sprint Broadband Wireless 4G card. This blog on the other hand has been GREAT, and I want to thank everyone who has participate in trying to help me out. Unfortunately, at the end of the day, Sprint is selling a bill of goods, and I don't forsee a very bright future for the company with this kind of service. |
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criggs
join:2000-07-14
New York, NY Reviews:
·Millenicom
| reply to JeffroAtl
One other thing to keep in mind.
A large part of the problems which a lot of us have experienced has to do with constantly being connected to a screwed-up tower. If we had the ability to manually say "No; I don't want that tower; I want this tower," I have a feeling a lot of these problems would be solved more quickly.
I am indebted to user w0g for suggesting that folks need to get comfortable with adjusting their HA.
HA? What is that??
w0g pointed me toward an explanation, posted at »www.evdoforums.com/thread2001.html .
I strongly suggest that those in this thread who are experiencing persistent 4G problems take a look at that thread. It may hold the key to a solution.
As always, good luck, and please let us know how you make out. |
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 espaethDigital PlumberPremium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
 ·Vitelity VOIP
| All the HomeAgent defines is the tunnel concentrator that you connect to for egress access to the Internet. Changing the HA setting will have absolutely no effect on signal levels or local tower congestion; what it can improve is latency by preventing your traffic to have to cross the country to reach the Internet. |
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| reply to criggs
3 bars (RSSI=-74), 4G seems to be steady about this speed at my house. It is within spec. Not sure why others get 2x or 3x this speed, and my tower is so slow. |
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criggs
join:2000-07-14
New York, NY Reviews:
·Millenicom
| To tell you the truth, I would take that. Who knows why yours is somewhat slower than others? Since the only promise Sprint has implied is 3 mbps down/.5 mbps up, you're basically getting what you're paying for, as you've pointed out yourself.
I've been getting a very steady 6 to 9 mbps down since I got this, and yet even I've also experienced an hour here or there with speeds between 3 and 4 mbps. While I know some may strongly disagree, my suspicion is that this is Sprint's rather mild version of network management which, if so, is a damn sight better than Clear's.
Just to keep this thread on track, here's what I'm getting at the moment:
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 HSDays
join:2007-11-26
Reynoldsburg, OH | reply to criggs
Good speeds today on the Overdrive in Cleveland
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mojo1
join:2006-12-05
Atlanta, GA | reply to criggs
Finally connected to 4G at home again. Speeds aren't what they were, but it is usable.
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criggs
join:2000-07-14
New York, NY | And at least it's in spec. |
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mojo1
join:2006-12-05
Atlanta, GA | reply to mojo1
Spoke too soon. Lost internet about 10 minutes later. Back to 3G for now... |
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 lunarPlexusNothin' Up Muh SleevePremium
join:2003-02-08
Chicago, IL | reply to criggs
Dial-up. Hurrah. |
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criggs
join:2000-07-14
New York, NY Reviews:
·Millenicom
1 edit | Oof. That's just about the worst I've ever seen from Sprint 4G, I think. That almost looks like 3G speeds; pretty sick.
Just to keep this thread on track, here's what I'm getting today.
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criggs
join:2000-07-14
New York, NY | My speed today:
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criggs
join:2000-07-14
New York, NY | My speed today:
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| reply to criggs
Best ever, I believe, from my Overdrive. |
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criggs
join:2000-07-14
New York, NY | Here's my speed today:
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arjj
join:2007-02-06
Newton Center, MA | reply to criggs
The speeds that you post make me turn green with envy. If I get speeds like that, it is only at 4am on Sunday morning.
I'm curious why your speeds are sooooo much faster than mine. Would you be willing to post your modem performance? I think that the relevant figures are RSSI and CINR. I read mine from the admin panel of the modem.
In general, my RSSI reads -70 dBm and CINR between 11- 17 dB. |
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criggs
join:2000-07-14
New York, NY Reviews:
·Millenicom
| said by arjj:The speeds that you post make me turn green with envy. Oh, I don't know. If, after making your rotation adjustments and experimenting with tin foil shielding to increase your CINR, you managed to both increase CINR and go from a download speed of 2.55 to a download speed of 6.49 (as you reported at »Re: February 2011 Sprint 4G WiMax speeds ), I'd say your connection is pretty much in spec now. Unless you started experiencing problems again after that report, which was from the 5th.
said by arjj:Would you be willing to post your modem performance? I think that the relevant figures are RSSI and CINR. I read mine from the admin panel of the modem. Sure, no problem. My RSSI is right on the hairy edge between 3 and 4 bars, and the dbm reading averages between -64 and -67. My CINR fluctuates between 18 and 19.
Incidentally, just for grins, I started experimenting with putting my hand in various spots around the modem, and, BOY, did it make a difference to my readings. I was able to degrade the RSSI down to -69 and I was able to increase the CINR to 21. Very interesting.
There's another stat which also seems to fluctuate regularly, and which I was also able to affect by playing with my hand positions, and that is the TX Power stat. When left alone it fluctuates between -3 and -5. With my hand jumping around I managed to bring it down to -7. Anyone know what that stat is for? |
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