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Roofer

join:2010-11-24

That is expensive

You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that.



Anon1

@shawcable.net

Telus is no better. Shaw isn't charging fairly, but Telus is just as bad. Also the overage fees on Telus are $2/GB for their version of Extreme whereas Shaw is $1/GB. While that is still FAR too high, it is cheaper than Telus. I have also had consistently better speeds (closer or over my plan) with Shaw then I do on my DSL connection


cableguy99

join:2010-11-07

2 edits

Telus does not currently enforce overage fees, and they don't plan to as per this interview:

»www.youtube.com/watch?v=m1ItlDwebRc#t=1m43s


They can't distinguish between TV and Internet traffic and treat both as the same. Their network can also handle both unlike Shaw, which is at capacity once again. They also offer 25% more bandwidth per month, which ends up being cheaper than Shaw when comparing the same amount of data.

---------------------------------

8:04:43 PM : Welcome! Thank you for using TELUS Chat Support, please be advised that your chat session will be recorded to ensure a quality customer experience.

8:04:43 PM : Paul: Initial Question/Comment: My question is about overage fees with Telus Internet. According to this video released last month, Telus will not be charging usage based fees for going over caps: (URL removed) What is the truth? I keep hearing that Telus does and doesn't.

8:04:53 PM : Estimated wait time is 0 hours 29 minutes 48 seconds

8:05:13 PM : Estimated wait time is 0 hours 27 minutes 22 seconds

8:07:58 PM : Estimated wait time is 0 hours 25 minutes 5 seconds

8:08:18 PM : Estimated wait time is 0 hours 22 minutes 39 seconds

8:08:33 PM : Estimated wait time is 0 hours 15 minutes 12 seconds

8:16:48 PM : Estimated wait time is 0 hours 12 minutes 13 seconds

8:25:47 PM : Estimated wait time is 0 hours 14 minutes 3 seconds

8:33:16 PM : Estimated wait time is 0 hours 9 minutes 0 seconds

8:34:42 PM : Estimated wait time is 0 hours 3 minutes 19 seconds

8:36:42 PM : Estimated wait time is 0 hours 3 minutes 11 seconds

8:39:13 PM : Mizhel has joined this session!

8:39:13 PM : Connected with Mizhel. Your reference number for this chat session is 216703.

8:39:23 PM : Mizhel: Thank you for using TELUS Support Centre chat. My name is Mizhel. I will be happy to assist you.

8:39:23 PM : Mizhel: Hello Paul.

8:39:34 PM : Mizhel: May I please start with the name on the Account, Telephone Number and Service Address.

8:42:49 PM : Paul: I don't have an account

8:43:03 PM : Paul: I am thinking of switching

8:43:12 PM : Paul: I am just curious about UBB

8:44:01 PM : Mizhel: While some of our competitors may have made changes to their bandwidth policy, TELUS has not. We still do not charge for anything over the bandwidth limit.

8:44:29 PM : Paul: But it says on your website that you charge $2 per GB for going over

8:44:40 PM : Paul: I don't understand this conflict of policies

8:45:04 PM : Paul: someone on the phone said you do charge, the TV interview and you are saying Telus does not

8:45:11 PM : Mizhel: Yes, although it says the it's $2 per GB , we still do not charge for it.

8:45:19 PM : Paul: Okay

8:45:31 PM : Paul: what happens if one does go over that limit?

8:45:47 PM : Paul: I have on occasion with Shaw, but not regularly

8:46:37 PM : Mizhel: They still won't charge you.

8:47:25 PM : Paul: will I get my service cut off or get a warning or something?

8:48:37 PM : Mizhel: They will send you a warning.

8:49:08 PM : Paul: okay

8:49:13 PM : Paul: this is all I needed to know

8:49:14 PM : Paul: thanks


FaxCap

join:2002-05-25
Surrey, BC
Reviews:
·Shaw
reply to Roofer

said by Roofer:

You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that.

No I'm not paying $45/month....that's just the advertized price. I
have my HDTV, Internet and phone all bundled.

Extreme come with 100gig/month. I'm a power user but not for
media. I don't stream video. The closest I have been to the limit
was about 60gig.

Telus.....you're kidding, right?

If I had my choice of providers I would use Bell TV (was ExpressVu)
for TV. I was a customer for 15 years and had no trouble at all.
Where I live now does not allow sat dishes.

For an ISP I have been very happy with Shaw.

The only business I would give Telus is a land line phone.

FaxCap
« Really?