They can't distinguish between TV and Internet traffic and treat both as the same. Their network can also handle both unlike Shaw, which is at capacity once again. They also offer 25% more bandwidth per month, which ends up being cheaper than Shaw when comparing the same amount of data.
8:04:43 PM : Welcome! Thank you for using TELUS Chat Support, please be advised that your chat session will be recorded to ensure a quality customer experience.
8:04:43 PM : Paul: Initial Question/Comment: My question is about overage fees with Telus Internet. According to this video released last month, Telus will not be charging usage based fees for going over caps: (URL removed) What is the truth? I keep hearing that Telus does and doesn't.
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8:39:13 PM : Mizhel has joined this session!
8:39:13 PM : Connected with Mizhel. Your reference number for this chat session is 216703.
8:39:23 PM : Mizhel: Thank you for using TELUS Support Centre chat. My name is Mizhel. I will be happy to assist you.
8:39:23 PM : Mizhel: Hello Paul.
8:39:34 PM : Mizhel: May I please start with the name on the Account, Telephone Number and Service Address.
8:42:49 PM : Paul: I don't have an account
8:43:03 PM : Paul: I am thinking of switching
8:43:12 PM : Paul: I am just curious about UBB
8:44:01 PM : Mizhel: While some of our competitors may have made changes to their bandwidth policy, TELUS has not. We still do not charge for anything over the bandwidth limit.
8:44:29 PM : Paul: But it says on your website that you charge $2 per GB for going over
8:44:40 PM : Paul: I don't understand this conflict of policies
8:45:04 PM : Paul: someone on the phone said you do charge, the TV interview and you are saying Telus does not
8:45:11 PM : Mizhel: Yes, although it says the it's $2 per GB , we still do not charge for it.
8:45:19 PM : Paul: Okay
8:45:31 PM : Paul: what happens if one does go over that limit?
8:45:47 PM : Paul: I have on occasion with Shaw, but not regularly
8:46:37 PM : Mizhel: They still won't charge you.
8:47:25 PM : Paul: will I get my service cut off or get a warning or something?
8:48:37 PM : Mizhel: They will send you a warning.