O Canada! > Canadian > Shaw > Shaw UBB on hold

Shaw UBB on hold

Kudos to Shaw for the way this is phrased. They haven't promised never to do UBB but they're going to seek open feedback on the topic first.
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my phone line is blinking, can you help me?

reply to john11
Personally Shaw has lost my trust and they will have to regain it which is not going to be easy.

reply to john11
Just read the official statement, Kudos has to go out here IMO

CALGARY, AB (February 8, 2011) – Shaw Communications Inc. announced today that it will invite

customers to participate in consultation sessions to share thoughts on Internet usage allowances and billing.

 

“We have been listening to the discussion taking place and determined that we want to hear directly

from our own customers before we roll out any kind of program. Wherever we end up needs to

work first and foremost for our customers,” said Peter Bissonnette, President of Shaw

Communications.

 

Shaw will conduct customer discussion sessions in all its serving regions in addition to creating

opportunities to contribute feedback online. Customers will be invited to share their ideas with

senior Shaw leaders who will participate in the sessions throughout February and March.

 

Until this thorough consultation with customers has taken place, Shaw will not implement Internet

usage billing. To date, no Shaw Internet customer has received a bill for any usage based charges.

 

“Bandwidth is not unlimited and that is the crux of the issue. There are many potential solutions to

this challenge and we’re asking for our customers’ help to build a solution that works for everyone,”

said Bissonnette.

 

“Our customers choose to use the Internet in different ways and it has become an essential part of

our daily lives,” continued Bissonnette. “We want to build pricing and packaging options that deliver

choice, quality and value to all our customers.”

 

For more information, visit SHAW.CA.

 

reply to john11
Good news, but I'll hold my applause until they restore the previous caps and admit they were never a trial or limited time increase.

reply to john11
If you would like to see your data usage, log into our Customer Centre.

Maybe they should get it working for all customers before telling people do so.

reply to john11
This is strictly a measure to save face, neither BELL, SHAW, or the CRTC expected any problems with UBB and were content to ram it down everybody's throat without customers even knowing about it. Now I think all parties involved are shocked and dismayed at public outcry and are now concerned that the whole UBB scheme in Canada may be in jeopardy.

If I support anybody after this fiasco is straightened out it will be TELUS, who made the smart move of sitting on the fence and waiting to see how UBB turns out before trying to cash in on it. I don't need to rehash all the slimy tactics SHAW pulled to bring UBB in, we are all aware of the whole sorted story. Now after a massive backlash SHAW is concerned about their customers, why weren't they concerned before UBB blew up in their face. Let me ask you this, if UBB is allowed and people begrudgingly accept it do you think for one second that SHAW won't implement it as soon as possible. UBB has become the evil enemy and this is just another tactic to save face and mislead us. It is very obvious by now that SHAW doesn't give a shit about their customers and it's damage control time.

Do I think SHAW is genuinely concerned about their customers, (Not a Chance), do I think SHAW is trying to save face just in case UBB is driven out of Canada, absolutely. After supporting SHAW for over 12 years and getting nothing but price increases and then the final kick in the nuts "UBB", I will never give those idiots another dime as long as I live and I advise others to do the same. While it's important to keep track of the companies that tried to screw us, it is also important to keep track of those who didn't try to screw us and those are the companies that should be supported when all this is over.

Your show of concern for your customers is touching SHAW, unfortunately nobody believes the SHAW bullshit anymore. SHAW made their choice what side they were on when all this started and now it's time to live with the consequences of that decision.

I guess shaw realized UBB is pointless if they have no customers left....

Honestly like i have said from the begining this move could only work if telus followed suit at the same time by lowering limits and enforcing such bellshit fees. If company's compete rather then collude like rogers did with bell then the screw over your customers for more profit system does not work.

As for shaw needing discussion session, that is just silly.
What they need is a reasonable rate(10cents a gig flat rate).
Reasonable limits(150 for basic 250gigs for extreme) that are not systematically lowered as the company pleases would be a smart idea...

I think discussing what the fee's should be lowered to, and what the caps should be set at is playing right into their hands. UBB should be completely driven out of Canada, as it has been in most other countries. It is either yes to UBB or no, there is no happy middle ground on this issue, once UBB is in place these guys can jack around their caps and overages fees at their leisure.

We must all stand up and kick this UBB cancer out of Canada once and for all.

reply to john11
"To date no Shaw Internet customer has received a bill for any usage based charges."

Maybe not UBB charges, but they did start charging an unsuspecting customer for an extra data pack even though it's completely not necessary right now:
»Shaw charging for data packs NOW

****head move, Shaw.

reply to john11
Wow, I like shaw's new site! I've since switched to Telus but haven't disconnected Shaw yet, I don't remember using 440 GB of bandwidth in November

>_>

reply to ErikRP

reply to john11
Shaw probably is still counting up the number of overages of the monthly caps and applying them to the 2 strikes over the lifetime of the account. I don't trust them at all at this point.

beep beep beep... You can hear them all starting to back up their Trucks.

reply to john11
We've got a couple of duplicate topics going on here, so lets put it all in one place:

»No more over-limit surcharges from Shaw?