sad part is the certain little agency- has NO legal power at all. Just like the BBB. It's nothing but a paid trade group that keeps your business's complaints hidden from the public. It's the modern day mafia/mob. most businesses and customers are starting to see this but until people really find out how the BBB works; it will keep going on.
Anything attached to the BBB is nothing but a bunch of people collecting $$$$ from the highest paying company.