Windstream → [Troubles] Sad, wish there was an alternative

Over the years WS service has had it's ups and downs but the downs have been wining out recently. My download is consistently between 192 and 246 Kbps over the last several days. I called and received the usual reply no-reply. I am keeping records to report to the WS business office for a reduction of my bill and would suggest others to do so. If we all started doing so perhaps WS and the other pathetic companies would get their act together and spend a little more of their income on infrastructure and less on CEOs.

Speed
-----
Download speed: 124016 bps
Upload speed: 650424 bps
Download test type: socket
Upload test type: socket
Maximum TCP delay: 192 ms
Average download pause: 95 ms
Minimum round trip time to server: 263 ms
Average round trip time to server: 273 ms

VoIP
----
Supported VoIP lines: 0

Speed test statistics
---------------------
Download speed: 124016 bps
Upload speed: 650424 bps
Download test type: socket
Upload test type: socket
Maximum TCP delay: 192 ms
Average download pause: 95 ms
Minimum round trip time to server: 263 ms
Average round trip time to server: 273 ms

Speed
-----
Download speed: 127392 bps
Upload speed: 650192 bps
Download test type: socket
Upload test type: socket
Maximum TCP delay: 102 ms
Average download pause: 89 ms
Minimum round trip time to server: 278 ms
Average round trip time to server: 288 ms

VoIP
----
Supported VoIP lines: 0

Speed test statistics
---------------------
Download speed: 127392 bps
Upload speed: 650192 bps
Download test type: socket
Upload test type: socket
Maximum TCP delay: 102 ms
Average download pause: 89 ms
Minimum round trip time to server: 278 ms
Average round trip time to server: 288 ms

Don't forget to lodge complaints with:

Better Business Bureau
»www.bbb.org/

FCC
»esupport.fcc.gov/complaints.htm

Florida Utility Commission
»www.psc.state.fl.us/cons ··· plaints/

Florida Attorney Generals Office
»myfloridalegal.com/conta ··· _General

Great suggestions, Thanks.

We're sorry to see you're having problems with your service. If you'd like us to investigate, please send us a PM on this forum with the phone number your DSL service is under. We'll take a look and be in touch.
Justin
Senior Technical Specialist
Broadband Tier II

Thank you, I have sent the requested info.

Going on 4 days + Still no joy.

Speed
-----
Download speed: 127392 bps
Upload speed: 650192 bps
Download test type: socket
Upload test type: socket
Maximum TCP delay: 102 ms
Average download pause: 89 ms
Minimum round trip time to server: 278 ms
Average round trip time to server: 288 ms

VoIP
----
Supported VoIP lines: 0

Speed test statistics
---------------------
Download speed: 127392 bps
Upload speed: 650192 bps
Download test type: socket
Upload test type: socket
Maximum TCP delay: 102 ms
Average download pause: 89 ms
Minimum round trip time to server: 278 ms
Average round trip time to server: 288 ms

I am also in High Springs and after the storms earlier this week, my speeds have been between 0.09 and 0.12 mb/s. The ping times are also high. I've been tethering my home network to my cell phone which surprisingly receives 1.2 mb/s speeds! No phone line static, problem happens when bypassing the router, multiple computers, etc. Sounds like the problem is happening throughout High Springs. Please help us Windstream.

An all new low...
Download speed: 43088 bps

cfrench, keep a record of the days you have spent below 60% of the speed you are paying for and then call the business department at 800-347-1991 and get credit. Also, I plan on reporting this to the agencies listed above if this is not corrected by Monday.

I checked this morning and it was still slow. Went to the store, came back and the speeds are super fast now. Speedtest.net shows 12mb/s. They must have fixed whatever needed fixing. Hopefully it stays like this.

Same here, finally I can get back to work.

Engineering is currently aware of bandwidth issues in Live Oak, FL and working on site upgrades. We'll be in contact once we get an expected due date for completion.
-60469
Justin
Senior Technical Specialist
Broadband Tier II