said by nerdburg:So how else is a service provider supposed to treat their customers well? Last time I checked that's what they are is a service provider so if their giving their customers what their paying for than yes their treating them well.
That is the least a company can do. I have a mechanic that I've used for the past 20 years. It's not unusual for him to pick up or drop of my cars or fix minor problems without charging me. That's how a good business treats their loyal customers.
You can call it a "premium" however its right on par with basically any other television or ISP that exists in America. You can look it up yourself the prices are all fairly similar when it comes to similar services.
Right, Comast's prices are on par with other
premium services.
What do they need to do in order to "treat customers well". Start sending techs out and giving massages in between real jobs?
Show up on time, train (and pay) their techs well, provide a chat service that isn't staffed by people that suffer from arrested development, train the CSRs better and offer loyal long-term customers a financial incentive. Why do Comcast's most loyal customer's get screwed with the highest prices?
The entire cable business model has long ignored customer service/loyalty because they have oligopolies/monopolies. They only time Comcast has made any efforts to improve is when they are faced with competition like FiOS, and even then it's half-assed.
Your bringing up flaws that could be said about any and all major service providers. Are their other companies out there either satellite or any of the others that charge their long term customers less? Not that I know of..thats how the industry works cmon you know this. Get people interested with low rates so they can later bring the prices up to where they should be.
Could CSRs be trained better? Idk I don't work in that side of the business and cannot really say how the training or hiring process is. I do know Comcast is not the only company to have poor reviews of their phone support..that seems like a common trend among almost any and all industry's.
It could be done better and things could be improved but its not as easy as simply snapping the fingers and making it happen. I know as a company their making efforts to try and make improvements in all aspects of the customer experience. It doesn't matter how perfect things are though their still would be some customers who have a negative experience.
I have said it before and will say it again..many people have very unrealistic views on what they should be receiving because they pay their bill every month. I do not disagree that it would be nice if their could be some incentives for long term customers. Maybe one day someone that makes those decisions will wake up and see that..or maybe it just doesn't make business sense so they don't worry about it..idk all I do is install and fix things.
I just get tired of people constantly trying to make Comcast seem so evil..their just another company trying to make money its that simple...nothing evil about it.