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jst3751
Premium
join:2004-07-08
Rowland Heights, CA

T1 down YET AGAIN in Commerce

What the blleep is going on with Covad. This is the third outage in less than 30 days. I have been trying to get through to support for the last hour. Just sitting on hold.



e_dub
franknbeans
Premium,VIP
join:2001-08-12
kickin ass
kudos:2

AT&T found a wet cable in a man hole near the user's location. AT&T will be drying out the cable and sealing it properly.


jst3751
Premium
join:2004-07-08
Rowland Heights, CA

So, the customer has to suffer through multiple outages, including one that lasted 4 days, until AT&T finally decides to do a complete inspection to find the problem that has been going on for the last month?



CylonRed
Premium,MVM
join:2000-07-06
Bloom County

You are not a direct AT&T customer - they can do what ever they want, as fast as they want... ILECs can be known for being slow to CLEC customers from time to time.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain