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to OldschoolDSL
Re: [Rant] Customer Service Guaranteeyou do have choices... dial-up/dsl in most area's or satellite internet. I have read your review before and followed this thread even.. no one should be this unhappy with there ISP. You may want to consider dropping internet all together for some time. You really should be worried about your credit report.. having bad marks and poor credit leads to being more depressed and unhappy.. witch it sounds like you already are. Good luck in the future. |
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said by Lightnspirit:you do have choices... dial-up/dsl in most area's or satellite internet. I have read your review before and followed this thread even.. no one should be this unhappy with there ISP. You may want to consider dropping internet all together for some time. You really should be worried about your credit report.. having bad marks and poor credit leads to being more depressed and unhappy.. witch it sounds like you already are. Good luck in the future.
DSL is not serviceable in my area. In life, I'm very happy. Just not happy with my service with the only high speed internet provider I have. |
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Again you could switch to a satellite ISP if your that unhappy..oh wait its ridiculously expensive to install and per month..if your complaining about your price with Comcast I would love to see your face when you heard about those prices.
Comcast doesn't charge you for "outside" problems. When they come to your house and fix things inside your house and you do not have the service protection plan..then yes you do get billed. They may have worked on something outside but they also may have fixed things inside or related to your house. Of course their not just going to refund any and all money pertaining to trouble call charges..if they did it would be pointless to charge it because everyone complains when they get billed for something and would call to have it removed.
Have you actually read the customer service guarantee? and what it covers and in what scenarios you can receive appreciation credits for? Or did you just read that its a guarantee and then you applied that to any and everything? When you have as many subs as Comcast does your bound to have a few troubles every now and then..Reason you hear about Comcast complaints more than others? because of the number of customers that they have.
When it becomes to much to deal with as a subscriber or you do not like how you have been treated you cancel your service and move on to a new provider..sitting there acting as if you have no other choices is incorrect because you do..you have just chosen that for the price and service you get with Comcast it is the best option. |
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 KrKHeavy Artillery For The Little Guy
Premium Member
join:2000-01-17
Tulsa, OK
Zoom 5341J
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to Lightnspirit
said by Lightnspirit:you do have choices... dial-up/dsl in most area's or satellite internet. Ya, and who needs electricity or indoor plumbing either. |
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said by KrK:said by Lightnspirit:you do have choices... dial-up/dsl in most area's or satellite internet. Ya, and who needs electricity or indoor plumbing either. Agree, the claim that dial-up / satellite can compete with DOCSIS is asinine. |
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To compare the need for internet to needing electricity is asinine.  Everyone has choices..if these companies are so bad you know what a smart person does? They speak with their wallets. Their simply pointing out the truth which is he does have choices he could choose that the headache this entire situation has caused him is not worth it and he could go without internet. Nobody is saying he is wrong to be mad because when you go through problems for so long its only natural to be mad. What is wrong is thinking their are no other alternatives. |
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said by gchris2203:To compare the need for internet to needing electricity is asinine.
Agree with that too. But saying dial-up is a viable alternative and to "vote with your wallet" is like saying, power your house with a generator 24/7 rather than use the overpriced power company. (I know electricity is a necessity and internet isn't) |
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KrKHeavy Artillery For The Little Guy
Premium Member
join:2000-01-17
Tulsa, OK Netgear WNDR3700v2
Zoom 5341J
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to gchris2203
I guess you missed the point. You said he has choices for Internet.
Yes, he does. And your examples are tantamount to someone having the "choice" to get electricity or not.
Basically, you can "choose" to accept from the 1 provider, or you can "choose" to do without. So, really, moot. No choices.
The alternatives aren't. |
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to gchris2203
said by gchris2203:Again you could switch to a satellite ISP if your that unhappy..oh wait its ridiculously expensive to install and per month..if your complaining about your price with Comcast I would love to see your face when you heard about those prices.
Comcast doesn't charge you for "outside" problems. When they come to your house and fix things inside your house and you do not have the service protection plan..then yes you do get billed. They may have worked on something outside but they also may have fixed things inside or related to your house. Of course their not just going to refund any and all money pertaining to trouble call charges..if they did it would be pointless to charge it because everyone complains when they get billed for something and would call to have it removed.
Have you actually read the customer service guarantee? and what it covers and in what scenarios you can receive appreciation credits for? Or did you just read that its a guarantee and then you applied that to any and everything? When you have as many subs as Comcast does your bound to have a few troubles every now and then..Reason you hear about Comcast complaints more than others? because of the number of customers that they have.
When it becomes to much to deal with as a subscriber or you do not like how you have been treated you cancel your service and move on to a new provider..sitting there acting as if you have no other choices is incorrect because you do..you have just chosen that for the price and service you get with Comcast it is the best option.
DSL is not serviceable in my area. Dish is not high speed (arguably), but even they require you to have a phone line for their services. Phone services is not serviceable at my address. Customer Guarantee includes services, correct? Would be silly not to. If I was out of service 2 - 3 months, I should get a credit, right? Should it take 1 year to get that credit? Funny how I finally get it, after I get billed for the work done outside my home. Do you work for Comcast? |
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| OldschoolDSL |
to gchris2203
said by gchris2203:To compare the need for internet to needing electricity is asinine.
Everyone has choices..if these companies are so bad you know what a smart person does? They speak with their wallets.
Their simply pointing out the truth which is he does have choices he could choose that the headache this entire situation has caused him is not worth it and he could go without internet. Nobody is saying he is wrong to be mad because when you go through problems for so long its only natural to be mad. What is wrong is thinking their are no other alternatives.
Internet is required for work (current job). Internet is required to even look for new work... Every place here has a job app online, even as low as McDonald's or cleaning bathrooms. You do not get hired without filing online (in my corner of the world). Internet is required for my phone service. So living without it... Not a good ideal, practical, or technically possible. |
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| OldschoolDSL |
to KrK
said by KrK:I guess you missed the point. You said he has choices for Internet.
Yes, he does. And your examples are tantamount to someone having the "choice" to get electricity or not.
Basically, you can "choose" to accept from the 1 provider, or you can "choose" to do without. So, really, moot. No choices.
The alternatives aren't.
^^ This. |
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to OldschoolDSL
said by OldschoolDSL:said by gchris2203:Again you could switch to a satellite ISP if your that unhappy..oh wait its ridiculously expensive to install and per month..if your complaining about your price with Comcast I would love to see your face when you heard about those prices.
Comcast doesn't charge you for "outside" problems. When they come to your house and fix things inside your house and you do not have the service protection plan..then yes you do get billed. They may have worked on something outside but they also may have fixed things inside or related to your house. Of course their not just going to refund any and all money pertaining to trouble call charges..if they did it would be pointless to charge it because everyone complains when they get billed for something and would call to have it removed.
Have you actually read the customer service guarantee? and what it covers and in what scenarios you can receive appreciation credits for? Or did you just read that its a guarantee and then you applied that to any and everything? When you have as many subs as Comcast does your bound to have a few troubles every now and then..Reason you hear about Comcast complaints more than others? because of the number of customers that they have.
When it becomes to much to deal with as a subscriber or you do not like how you have been treated you cancel your service and move on to a new provider..sitting there acting as if you have no other choices is incorrect because you do..you have just chosen that for the price and service you get with Comcast it is the best option.
DSL is not serviceable in my area. Dish is not high speed (arguably), but even they require you to have a phone line for their services. Phone services is not serviceable at my address. Customer Guarantee includes services, correct? Would be silly not to. If I was out of service 2 - 3 months, I should get a credit, right? Should it take 1 year to get that credit? Funny how I finally get it, after I get billed for the work done outside my home. Do you work for Comcast? I do work for Comcast and from what I have seen they usually do credit peoples accounts when their service is out for extended periods of time and it was plant issues. As far as getting charged for the trouble call/calls its usually based off of how the job is coded out from what I have heard at least. Even if the problem was partly because of outside if the tech also had to do inside work and you don't have the SPP than yes you can be subject to charges. You have to understand where the company is coming from when it comes to refunding parts of a bill. Can you imagine just how many calls CSA's on the phone field about people wanting money credited to their accounts? Just think how much worse it would be if it was an extremely easy process. Don't take what I am saying as though its ok for your service to have had or still be having issues after this long because it is not. The entire point is this if your service provider isn't getting it done and the local management has not put the proper people in place to take care of it. Then on top of that your phone calls are getting nowhere. Then there is nothing more powerful you can do as a customer than call and say "I want to cancel my service because you have had techs to my house 4 or 5 times and still have not fixed the problem". Trust me it gets peoples attention Sure its ridiculous that it has to come to that but that is really your options..you either cancel and speak volumes with your actions or you continue to fork over your money and keep the service. If you choose to keep it and want to rant go ahead but it wont get anything done.... just saying. |
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