Called again and they're going to look at it. Yeah.
Same as always, ok over night early morning, crap in the evenings.
Speed tests for this call were 0.22 down and .7 up. I can sustain 3 down and .7 up in the off peak hours but not even close otherwise. Packet loss is what is really hurting things. At one point I thought maybe they had purchased more bandwidth because the latency issues have eased up somewhat but the packet loss has made up for it.