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Morgain

join:2011-02-18
Moss Point, MS

CableONE Terrible Customer Service

CableONE installed all our internet and tv cable needs. When we went to increase our internet speed, CableONE found they had done some installing incorrectly, but treated us like we were the criminals. I have records to prove what installations were done, however, CableONE insists we are at fault and arbitrarily disconnected some of the services.

The Customer Service Manager at our local office lied to us and when we asked the name of her supervisor at the Headquarters in Phoenix AZ, she lied about the name of the supervisor. We called Phoenix and asked who headed up the Pascagoula MS office.

The problem is they are like a monopoly and are the only game in town.

Other customers in our area have also complained about the rudeness of the Customer Service at our office. One CS representative told a customer who did not want to subscribe to direct pay of her bill that she was "ridiculous".

Time to end the monopolies these cable companies have in regions and open it up to several providers from who you can choose.

Gem
Premium
join:2005-09-10
kudos:4
Reviews:
·CableOne
Better than simply one or two more cable companies to choose from would be a national nation-wide wireless system.

Now that's a stimulus program that would make jobs, make sense, and that would benefit everyone.

Well, not quite everyone. Guess the "only game in town" cable companies wouldn't benefit so much. . .