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tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
reply to megachirops

Re: If you could add a product, feature or make a change...

That would be nice. Im pretty sure its not the cable companies thats so against this, more the content providers that wont allow it.

k2rj
Premium
join:2005-03-24
Cape Canaveral, FL
reply to BHNtechXpert
Keep the channels that you don't get from showing up in the guide! Nothing more frustrating that finding a show you might want to watch, pressing select, and finding that "You are not authorized for this service" or some similar verbiage.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

1 edit
reply to tim tim tim
said by tim tim tim:

That would be nice. Im pretty sure its not the cable companies thats so against this, more the content providers that wont allow it.

A prime example of a content provider who has and would say no is the NFL Network. They want it available and paid for by all or nothing. Now for those of us who could care less about football (yea I really don't care for the NFL at all) why should I have to pay for this channel when there is a ZERO chance it will ever be on my television. (You watch...an al a carte post will follow this )

So with this said it's not always about the provider saying no to this concept because in reality this isn't the case as in this example.

--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope

LonghornXP

join:2005-08-27
Largo, FL

1 edit
ispgeek...the same can be said for the ESPN channels. These channels would never be offered to cable companies unless they were within a standard cable package. Well why does BHN and every other cable and sat company force all those people that don't care about sports to pay for it. I just don't see how its okay for espn but its not okay for say NFL Network. I do understand that ESPN is more popular than NFL Network but the same logic applies.

Companies use these types of excuses and get away with it because most consumers don't see the connection between other channels such as the NFL and ESPN.

So I say if your going to force ESPN down my throat why do they sit on their high horse and say they are standing up for us by refusing to add the channel because the NFL is unwilling to allow it on a digital sports tier so that only customers who want it pay for it.

This isn't just a BHN matter though as all the TV companies use these types of tactics all the time. If ESPN had varied content that would appeal in some respect to everyone and had very high quality content I would say differently. However your either a sports fan or your not and if your not why should BHN and everyone else force these customers to pay for channels that have nothing of value for them. To add insult to injury these are also the most expensive suite of channels on standard cable.

Edit...Also note this is coming from a very die hard sports fan that likes watching the NFL, NBA, NHL and MLB. This makes ESPN, MLB Network, NHL Network, NBA TV, and NFL Network channels that are of extremely high value in my home. I'd like to hear what you and others opinions of this are because it sure is a topic that can have very passionate viewpoints no doubt. By the way ispgeek this was a really good idea for a topic and it seems so far to have some really good idea's and viewpoints. Gotta give ya kudos for this thread.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to megachirops
said by megachirops:

The change I'd love to make is more granular packages. Not a la carte (as I understand why true a la carte would probably be bad), but break the channels up into a few groups that make sense so that people that have no interest in a particular type of programming can skip it.

For example:

Local (self-explanatory
News (with CNN, MSNBC, FOX News, CSPAN, etc...)
Entertainment (with AMC, BBCA, E!, Style, etc...)
Science/History/Documentary (with Discover, TLC, Natgeo, Animal Planet, etc...)
Sports (with sub-packages: Basic, Sports Pass, NBA League Pass, etc...)
Premium (with sub-packages: HD Extra, HBO, MAX, SHO, TMC, Starz, etc...)

Probably not feasible even as "CEO for a day" with current carriage agreements, but that's what I'd like to see the industry go to as a compromise between a la carte and the current model.

I actually like the concept but I don't know enough about the economics to say whether or not it's doable...I'm gonna search around a bit and see if anyone has actually tried this and will get back to ya.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
reply to LonghornXP
Im thinking ESPN gets away with it because if im not mistaken, there contracted with disney channels and espn is all around sports, not just football. Im guessing the cable companies feel its worth whatever dollar amount to have an all around sports channel vs ONLY nfl.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by tim tim tim:

Im thinking ESPN gets away with it because if im not mistaken, there contracted with disney channels and espn is all around sports, not just football. Im guessing the cable companies feel its worth whatever dollar amount to have an all around sports channel vs ONLY nfl.

Um yea I have a real problem with paying for just 10 or so games each year and the rest of the year NFL re-runs....not cool. (Referring to NFL Network). But don't get me started on the NFL...it's not that I don't like football....I dislike the NFL and all the things they do and stand for. It's nothing but a giant money machine...they could care less about fans..it's all about the money. I look forward to a strike and lockout this year...spoiled babies...all of them.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope

rebus9

join:2002-03-26
Tampa Bay
Reviews:
·Verizon FiOS
·Bright House

1 edit
reply to BHNtechXpert
said by BHNtechXpert:

I've been pondering this thread for some time so here goes...

And my response is one I've been chanting for some time now.

said by BHNtechXpert:

If you could be CEO for a day and add a product, feature or make a change to the way BHN does things what would it be?

Upload speeds. 1 Mbps uploads are sooo last decade, especially when charging $48/month for the service.

IMO, we should see 10/2, 20/5, 40/10... something along those lines, to be even remotely competitive in FIOS markets.


ruxi

join:2009-02-24
Winter Park, FL
reply to BHNtechXpert
Somewhat trivial.. but I'd like to see a DVR playlist (queue). in other words, the ability to select several recordings to play in order without further prompting.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by ruxi:

Somewhat trivial.. but I'd like to see a DVR playlist (queue). in other words, the ability to select several recordings to play in order without further prompting.

My streaming appliances do this but in all honesty I haven't decided if it's a good thing or bad thing.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
reply to BHNtechXpert
To jump away from the TV side of BHN... I would like to see the capability to block phone #'s. Preferably via the Easy Gadget would be nice, but even if I have to log in to the website and do it.

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
^^ I am with you on that one! Thats the reason I dont have home phone service. 99% junk calls coming in all the time.


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House
Would be nice to allow the customer to use their own equipment for the phone service. Then the ISP/provider could off-load voice mail, call blocking, caller id blocking, and other tasks onto the end user equipment.

BHN could recommend what equipment to use, or you could lease the equipment from BHN, or just use a regular MTA if you don't want the option to control everything yourself.


weaseled386

join:2008-04-13
Port Orange, FL
kudos:1
Reviews:
·Bright House
·AT&T U-Verse
reply to BHNtechXpert
Here is another one that I'm sure many would appreciate: usage meters.

Now that the only TWC/BHN are left uncapped, I'm sure many would love to be able to see exactly how much data they're using each month. That way people would be able to make a decission, quickly, if BHN comes down and says "y0... we h3rd 200GB/month was sexy!"

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
reply to neonhomer
I think a big reason they dont like customer owned equipment is because its never geared directly for this paticular network. Same crap with deal with on tivo's and other cable card devices.. Issue after issue because its a product not designed to work with our specific system


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
That's why I said they could recommend a certain device that BHN feels suits their needs best.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to weaseled386
said by weaseled386:

Here is another one that I'm sure many would appreciate: usage meters.

Now that the only TWC/BHN are left uncapped, I'm sure many would love to be able to see exactly how much data they're using each month. That way people would be able to make a decission, quickly, if BHN comes down and says "y0... we h3rd 200GB/month was sexy!"

Hey Weasle...

I'm kinda tossed on this idea and I'll tell you why. Normally when you see usage meters caps soon follow (based on past experience with other providers). At this point I think this might be bad idea...it might spook a lot of people. The concept otherwise is great because it gives everyone an idea of their usage on a monthly basis.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to neonhomer
said by neonhomer:

Would be nice to allow the customer to use their own equipment for the phone service. Then the ISP/provider could off-load voice mail, call blocking, caller id blocking, and other tasks onto the end user equipment.

BHN could recommend what equipment to use, or you could lease the equipment from BHN, or just use a regular MTA if you don't want the option to control everything yourself.

In a perfect world your idea would be fantastic. I would love to use my own IP phone BUT there is a huge problem associated with customer owned equiopment. When something goes wrong and they need support is it a service issue or a customer owned equipment issue and who's gonna support it. This becomes a real pain in the rumpuss. If BHN doesn't support the equipment then the customer blames BHN. If they do support the customer owned equipment they go broke trying to keep the customer in dialtone. If it were business class I see no issues there with this concept but not for residential.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope


neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
Reviews:
·Bright House
Then for that, you have the customer sign a waiver stating that they are using their own equipment, that BHN cannot help them with the said equipment.

Those who would rather use their own equipment I would think would be tech savvy enough to work out their own problems w/o BHN support. Maybe a call in to make sure there are no network issues or to make sure they have the right info.

Simply put - "You want to use your own equipment? Fine. Go ahead. Sign this waiver saying that we will not offer any support except to give you network status and setup data (like IP address, etc etc). If you want full support, you will have to use BHN supplied equipment."
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by neonhomer:

Then for that, you have the customer sign a waiver stating that they are using their own equipment, that BHN cannot help them with the said equipment.

Those who would rather use their own equipment I would think would be tech savvy enough to work out their own problems w/o BHN support. Maybe a call in to make sure there are no network issues or to make sure they have the right info.

Simply put - "You want to use your own equipment? Fine. Go ahead. Sign this waiver saying that we will not offer any support except to give you network status and setup data (like IP address, etc etc). If you want full support, you will have to use BHN supplied equipment."

Neo I wish it was just that easy. But who knows your idea may strike a cord with someone.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope


paradigmfl

join:2005-07-16
Reviews:
·ooma
·Bright House
reply to BHNtechXpert
Apologies if any of these have been previously stated. Regrettably I did not have time to read all replies.

1. Provide something equivalent to Roadrunner Basic (see relevant section »en.wikipedia.org/wiki/Road_Runne···d_Online ) at a fair price and perhaps at 3.0 mbps / 500 Kbps. Ideal price: $29.95 (RR Lite should be $15 - $20 in 2011 considering the speeds)

Many people don't need 10 Mbps but need more than 768 Kbps. There should be something in between the standard and the lite.

2. Standalone modems should be available as an option to all customers. Ideally Customer owned equipment should also be an option. It's about freedom and security. Not to mention that it makes troubleshooting far easier. At least make sure to always offer the option. You don't need to make it the default.

3. Solve whatever problems exist which seem to encourage some techs (both field and CSRs) to do a rush job or "play the blame game". Quality over Quantity. IMO a tech who does three installs perfectly is much better than one who does 10 sloppy installs in the same time which generate problems down the road. Do whatever it takes to get the issue fixed, preferably the first time and verify that it is fixed as much as reasonably possible before leaving. Reward the techs who are bringing quality to the table. Customers want it done right the first time.

Thanks for reading.

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
for 1, considering what the rest of the country pays for internet, I think our pricing is very low and I very highly doubt there going to drop it.

for 2, customer owned equipment is 1000x's more difficult to troubleshoot then our own. All of our equipment polls regularly for us to see everything. If your complaining of macroblocking, you call in and we can see "o look, his signal is terrible". On the tech end it helps cut troubleshooting time by atleast 50-75% being able to pull all of the equipment remotely.. Also, educating everyone on all of the different equipment we have now is hard enough, I cant imagine trying to learn all of the specs and workings of other products too..

3. I agree with but unfortunatly, there has to be a balance where they can still turn a proffit.
On the service end, we are rewarded by low repeat percentages. The lower the repeats, the better the reward.


gr4yskull

@209.150.65.x
reply to BHNtechXpert
nationwide fiber. ftw.

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
^ dont we all wish


shortyd999

join:2008-10-21
Birmingham, AL
reply to BHNtechXpert
Some of these have been mention but
1) Better STBs or maybe a few selection of STBs to choose from base on your needs(just my opinion but those SA STBs aren't the best, I would love it if BH had those Moxi STBs)
2) Have the HD channels match the SD channels so theyre easier to find and have the option to only show the HD channels. I was almost in awe when I was at a friends house who has DTV and they could do this.
3) With Whole home DVR, being able to pause live tv and schedule recordings on any STB in the home (Something like Uverse has)
4) Better management with remote DVR, specifically having an app for your smartphone to control your DVR.
5) One login to manage your account online. Having one sign in to see your services and a separate login to pay your bill is dated.
--
[IMG]»i304.photobucket.com/albums/nn19···ng[/IMG]
AT&T DSL Tech Support Rep

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
I agree with the whdvr beeing able to pause in all of the rooms. I didnt know uverse was able to do that, it was my understanding that nobody could yet.


Diablo

join:2007-09-17
Kissimmee, FL
kudos:1

good idea

an android app for the dvr


shortyd999

join:2008-10-21
Birmingham, AL
reply to tim tim tim

Re: If you could add a product, feature or make a change...

said by tim tim tim:

I agree with the whdvr beeing able to pause in all of the rooms. I didnt know uverse was able to do that, it was my understanding that nobody could yet.

My fault, you cant pause live TV on all STBs on Uverse either. My mistake
--

AT&T DSL Tech Support Rep

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
Thats good to hear! although I doubt there going to be too much competition over there in the central Florida region with there crappy service, data caps and so forth.

The only way to have all of the tv's be able to pause and rewind would be if all of the streams came through the single dvr (which isn't what happens now). It would have to have like 5-6 tuners if you wanted to be able to watch/record on multiple sets. theoretically, its possible though. The issue I was thinking about is having to rewire houses to all end at the single dvr but with the way the WHDVR's work, that wouldn't be necessary. I guess its just a matter of getting a box that has enough tuners

evoxllx

join:2007-06-07
Winter Park, FL
reply to BHNtechXpert
I wish BHN would stop spamming me with phone calls about nothing.