US Cable Support > Bright House Networks > If you could add a product, feature or make a change...

I'd offer a business-class service through my residential group. A "work at home" package -- something with an SLA, automatic "tier 2" support, and priority dispatches when onsite service is required. Obviously there'd be a hefty premium for such an offering, with with so many people relying on their Internet connection to make a living these days, it might be a popular option.

I'd just like the convenience of keeping everything bundled on my home bill, rather than having business service for my Internet and residential service for the TV.

1. Being able to completely integrate multiple dvrs/converters together. e.g, delete/schedule recordings from any box in the house, if one box runs out of room system is smart enough to have the other box take over recording if room available, able to pause live tv from a non-dvr box

2. Smartphone apps to manage dvr schedule and stream what you've recorded to your smartphone.

Online streaming of content, such as comcast does.

"YOU ONLY PAY FOR THE CHANNELS AND SERVICES YOU WANT"

You want ESPN it costs 5.50/month. You don't want ESPN...well you don't pay it. Now as a CEO for a day I don't believe it has any chance of working because of pricing but at the same time it would set my company apart from everyone else and we don't know if it can work until we try.

More than just a few channels. Let me watch the VOD content streamed to my PC / iPad / android phone any place I'm at. Isn't that where we're really headed anyway?

You're core product is content delivery, where I consume that content should be flexible.

While this was mentioned to a certain extent I wanted to go a little further with it.

When I had DirecTV, I loved how the HD counterpart was listed right next to the SD channel. I would love for BHN to do something similar to this. I understand someone suggested that they be the exact number (ie. 1001, 1002, etc) but I think having it listed in the guide right next to eachother would be great. An option to turn off and on for those who don't have HD as well.

Are there any limitations to BHN system that keeps it from being able to do this? If not, why in the world wouldn't they do this already?

I left the dish environment right as HD came into being so I never got a chance to see that. We have Dish at our house in the mountains and next time I'm out there I'll take a look. Honestly never noticed before. Interesting concept.

^ thats not the same as he is talking about with the satellite

Im not sure why they dont do it, I cant see a reason as far as space or ability goes. Verizons is the same way ours is, I dont really get it but I doubt there going to change it at this point. People get pissed enough when you change one little thing.

Improvements:

1. Stop the copy protection nonsense. I pay for your service, let me record shows in full HD reliably on any device I want. I can get around your restrictions now with some annoyances and hacks. All your content is easily available online now, you aren't stopping anything and you never will. If you keep making things difficult I'm just going to drop cable in favor of downloads. I realize this is not *all* Brighthouse's fault, but you are a major player and have some say.
2. A la carte options for TV channels
2. Better peering.
3. Improved upload speeds, actual last mile fiber at reasonable prices
4. Better communication with customers. TV lineup, network maintenance, etc are all done with little or no customer notice.
5. A support line that not down 100% of the time when there is an issue in the area.
6. Customer owned equipment options

What Brighthouse does well an should continue to keep doing:

1. No caps or messing with my traffic
2. Decent number of HD channels