dslreports logo
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
61
share rss forum feed


ruxi

join:2009-02-24
Winter Park, FL
reply to BHNtechXpert

Re: If you could add a product, feature or make a change...

I'd offer a business-class service through my residential group. A "work at home" package -- something with an SLA, automatic "tier 2" support, and priority dispatches when onsite service is required. Obviously there'd be a hefty premium for such an offering, with with so many people relying on their Internet connection to make a living these days, it might be a popular option.

I'd just like the convenience of keeping everything bundled on my home bill, rather than having business service for my Internet and residential service for the TV.

Lane03

join:2011-02-08
Palm Harbor, FL
1. Being able to completely integrate multiple dvrs/converters together. e.g, delete/schedule recordings from any box in the house, if one box runs out of room system is smart enough to have the other box take over recording if room available, able to pause live tv from a non-dvr box

2. Smartphone apps to manage dvr schedule and stream what you've recorded to your smartphone.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:161
reply to ruxi
said by ruxi:

I'd offer a business-class service through my residential group. A "work at home" package -- something with an SLA, automatic "tier 2" support, and priority dispatches when onsite service is required. Obviously there'd be a hefty premium for such an offering, with with so many people relying on their Internet connection to make a living these days, it might be a popular option.

I'd just like the convenience of keeping everything bundled on my home bill, rather than having business service for my Internet and residential service for the TV.

BHN already offers this feature. While you set-up with business class your account remains residential but you get the benefits of being a business class customer with improved SLA etc.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope

LonghornXP

join:2005-08-27
Largo, FL
said by BHNtechXpert:

said by ruxi:

I'd offer a business-class service through my residential group. A "work at home" package -- something with an SLA, automatic "tier 2" support, and priority dispatches when onsite service is required. Obviously there'd be a hefty premium for such an offering, with with so many people relying on their Internet connection to make a living these days, it might be a popular option.

I'd just like the convenience of keeping everything bundled on my home bill, rather than having business service for my Internet and residential service for the TV.

BHN already offers this feature. While you set-up with business class your account remains residential but you get the benefits of being a business class customer with improved SLA etc.

Wow I didn't know you could setup business class service with a residential account. Just wondering if the Service Level Agreement can be customized on a case-by-case basis or is it just a standard boiler template. I know a few people with home consulting businesses that get DSL Business class. This could save them money and provide faster speeds. I don't have a need for this now but I wish I would have known this a couple of years ago. Well I could have always asked but what can I do. I think one person is stuck with business phone (bundled with business DSL) so they might be interested in switching all services over.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:161
reply to Lane03
said by Lane03:

1. Being able to completely integrate multiple dvrs/converters together. e.g, delete/schedule recordings from any box in the house, if one box runs out of room system is smart enough to have the other box take over recording if room available, able to pause live tv from a non-dvr box

2. Smartphone apps to manage dvr schedule and stream what you've recorded to your smartphone.

Lane part 2 of your great suggestion is already available minus the streaming part. Visit the Myservcies section at »www.brighthouse.com
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope

Lane03

join:2011-02-08
Palm Harbor, FL
said by BHNtechXpert:

said by Lane03:

1. Being able to completely integrate multiple dvrs/converters together. e.g, delete/schedule recordings from any box in the house, if one box runs out of room system is smart enough to have the other box take over recording if room available, able to pause live tv from a non-dvr box

2. Smartphone apps to manage dvr schedule and stream what you've recorded to your smartphone.

Lane part 2 of your great suggestion is already available minus the streaming part. Visit the Myservcies section at »www.brighthouse.com

Yeah I know you can manage it thru the website, but I meant an actual dedicated app designed for iPhone/Android phones so we don't have to go to the mobile webpage (e.g. Netflix app versus logging in via the Netflix website)


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:161
said by Lane03:

said by BHNtechXpert:

said by Lane03:

1. Being able to completely integrate multiple dvrs/converters together. e.g, delete/schedule recordings from any box in the house, if one box runs out of room system is smart enough to have the other box take over recording if room available, able to pause live tv from a non-dvr box

2. Smartphone apps to manage dvr schedule and stream what you've recorded to your smartphone.

Lane part 2 of your great suggestion is already available minus the streaming part. Visit the Myservcies section at »www.brighthouse.com

Yeah I know you can manage it thru the website, but I meant an actual dedicated app designed for iPhone/Android phones so we don't have to go to the mobile webpage (e.g. Netflix app versus logging in via the Netflix website)

Gotcha that makes sense.
--
"I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time."
~ Herbert Bayard Swope