said by ruxi:
I'd offer a business-class service through my residential group. A "work at home" package -- something with an SLA, automatic "tier 2" support, and priority dispatches when onsite service is required. Obviously there'd be a hefty premium for such an offering, with with so many people relying on their Internet connection to make a living these days, it might be a popular option.
I'd just like the convenience of keeping everything bundled on my home bill, rather than having business service for my Internet and residential service for the TV.
BHN already offers this feature. While you set-up with business class your account remains residential but you get the benefits of being a business class customer with improved SLA etc.