US Cable Support > Time Warner Internet Services > Ubee DDW3611 Bridge Mode??

Ubee DDW3611 Bridge Mode??

Where are you?

Hob

So sorry, I should have stated my location in my original post. Austin, Texas.

I cant help with Texas Tier 3 numbers.
Sorry

Try the Direct Forum they will help.

»Time Warner Cable Direct

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

Thanks hobgoblin. I've posted in the direct forum with no response as of yet. A tech is coming out this afternoon and I'm planning on not letting him leave (literally) until he gets someone to configure the modem properly. Otherwise I'll be back on the standard service by end-of-day. TWC's service is the worst I've seen. If they don't know what they're doing, they need to give me the power to do it myself.

reply to Hatdude
I'm working on this tonight myself. Are you able to log in to it? I have the same device and using 'user' for both U&P gets me access to it... just not sure what I need to change. There is a section under Advanced Gateway called Pass Through. It allows you to enter MAC addresses for pass through. The description for the page says:

"This page allows configuration of pass through table, the device in pass through table will be treated as bridge device."

I'm wondering if this works just by putting the MAC of the WAN port on my personal router or if there's something more to configure... about to give it a shot.

»[TWC] Upgrade to TWC wideband resulted in downgrade to NAT'd IP

Hob

Thanks for the link! Looks like I'm in the same boat with the semi-limited menu. So is there a different u/p combo or do I really just need to get TWC on the phone?

There is a different user name/Password. You need to call.

Hob

Wow, that "Tier 3" line really is like magic lol... took a couple transfers (first person transferred me to someone who didn't service this particular modem, but she got me to the right place) and it's in bridge mode now and my router's working like a champ with it!

Thanks again Hob!

reply to Hatdude
I am also in Austin. Were you able to put the UBEE 3611 in bridge mode? I spoke to TW Tier 3 and they had no clude. Problem seems that they do not have the MSO user/pass as of yet. Hopefully u did bette rthan I did, and if so, could you spread the info.

They would not do it remotely and required that a technician come to the house. Problem is the tech showed up and looked at me blankly and said "I don't know how to do that". I got him to call in and of course the guy on the other end had no clue either. He finally got to someone that kind of knew what should be done and after ~15 attempts he got in and made the change.

This would have been 1000% easier if they just gave the login credentials to the customer. The admin login does not give you all *that* much more capability.

Huh. That was more than they offered me. I'm in San Antonio, TX. I just got the Ubee DDW3611 modem about 3 days ago when I moved my service to my new house. When I called into tech support to get it put into bridged mode I was immediately escalated up to tier 3. I had to wait on hold for about 20-30 minutes for the tier 3 tech, only to be told that they don't support bridged mode and will not change it over. I then opened a topic in the Time Warner Direct forum to ask if it was possible for me to just purchase my own DOCSIS 3 modem and use that instead. The answer was no, but that they'll escalate my issue to the local office to contact me to change the setting over. Going onto two days, still no call.

The modem itself has surprisingly robust hardware, it almost makes me want to use it... but there are just some key features that are missing from it that I get with my current router, such as bandwidth monitoring, VPN services, and VLAN support. Also, I haven't been able to test out the wireless on the modem because the install tech took the antennas with him for some reason...

Might as well give Time Warner a call about the Antenna replacements then, if the tech took them along with him. Otherwise, the Ubee modem might use standard Reverse SMA Antennas, so if you have any sitting around from an older router you could try attaching them.

reply to Hatdude
I've been told that using this link will help you switch it

»192.168.0.1/TlModeChange.asp

This may, or may not, work for you. Change the IP to match your cable modem's internal interface.

Works if you know the Login.

Hob

reply to Hatdude
And I'm fairly certain that the login username is not admin. You have the option of changing your user login name, and I assume that it wouldn't let you pick an existing username on the system. It's also not root.

Is there a way to put the modem back in NAT mode after having switched to bridge? I tried to reset it but I think it's still in bridge mode... At least I can't access 192.168.0.1.