US Cable Support > Road Runner > Ubee DDW3611 Bridge Mode??

reply to MyDogHsFleas

Re: Ubee DDW3611 Bridge Mode??

reply to Hatdude
As long as the snr levels are 32+ it should be possible to hit the 30M but the power levels where they are at would cause some intermin problems. Also you would need to call in to have a hit sent to your modem to fix the 10M provision there is also a chance you don't have the billing for the extreme on your account.

I'll have to check my bill just to make sure I'm paying for Extreme. I didn't even know I was only provisioned for 10Mbps. Yikes! Do I need to still have a tech come out to check the signals, or can they fix the provisioning over the phone? Maybe if they correct the provision I just might get better speeds.

I appreciate your guys' help here.

ETA: Do I need tier 3 support for that?

ETA2: I just realized, after all getting set up for RR Extreme, I just looked on my bill and it says I'm getting RR Standard w/ Powerboost. What the heck is going on here?

Any dept should be able to fix the provisioning, but I would call tech support and have them add it that way you can test it while on the phone. Also keep the tech appt you will need to get those signals fixed

They will send a tech to come out tomorrow with the proper equipment and to do the provisioning. The lady at T3 said she didn't want to make any mistakes over the phone therefore sending someone out to make sure everything is properly set up. She said I was set up originally to Extreme but it was dropped the same day I ordered it? (doh) I really don't know what that was all about bit it explains why I'm not getting Extreme speeds ... I never really had it in the first place.

Isn't the Ubee DDW3611 model the correct model for Extreme? I figured they could do the provisioning over the phone but the lady wasn't comfortable with that. And she apologized for the inconvenience and wouldn't charge for the service call.

Hopefully I get things right tomorrow. Thanks for the help guys.

The rep should have been able to add the extreme codes on the spot since you have the right modem for it already. Change orders and service calls are separate things on the system. Either way come tomorrow you should be rocking the new speeds.

reply to CptGemini
hey CptGemini are are you getting a new modem is it the UBEE DVM3200 if it is let me know i read that modem has no wifi and maybe they have it here to

reply to MyDogHsFleas

Software Version : 8.6.2009 is the latest version i believe. it got pushed to my modem over the summer break

reply to TWCdude
Okay. They came out today and swapped the Ubee with a Motorola SBG6580. All I can say is ... WOW the speeds are LIGHTNING fast!! (3.5 MB/sec down; .6 MB/sec up.) It must have been the configuration from before 'cos I was only getting the RR Standard w/ Powerboost. TW definitely got things right this time and the guy was in and out within 10 minutes. I am definitely one happy customer.

BTW, the Ubee modem looked like a piece of plastic crap compared to the Motorola. The Motorola looks more sturdy and better built. Not that it matters, just thought that was interesting because Motorola typically makes solid products.

I just wanna thank you guys for your help in pointing me in the right direction!!

reply to Hatdude
i called twc to see if i could get a self install kit with a d3 modem they told me to go down to the local payment center i did they only have the modem/router combo units they didn't order any good modems so i ran over to radioshack an bought a brand new Motorola sb6121 came home called in got it activated may not work for everybody maybe only people in Texas just call in and find out btw does any one know why they are only selling the sb6120 and sb6121 by Motorola and not the new sb6180 or sb6140 listed on there website ?

twcdude please if you get any news on modems only like when they will really have them at all locations in TX let me know ok

I am starting to see a docsis 3 mta being installed on new customers in south Texas. The model is dvw3201bcb its just like a 3611 but it supports digital phone it is kind of large its about 9x9x3 in size. There was rumors we are giving out sbg6580s, but I have not seen one yet.

reply to HWoodruff

when you look at the other page it says wifi enabled even in another page it says wifi enabled it doesnt realy shut off

reply to Hatdude
disable the wps and then try to disable the wireless

reply to Hatdude
BTW, I was able to successfully setup the Motorola into bridge mode with my Linksys. Now my Motorola is acting like it should ... a modem only whilst my Linksys handles all the traffic. For some reason I wasn't able to do this with the Ubee.

I'll be getting the digital voice version of the ubee next friday, I can't wait because I can finally get rid of the two modems on my desk, free up an outlet and improve my signals all at the same time.

reply to MyDogHsFleas
True. I've got that. I've really just recently started getting into this more after getting my Sec+ Certification. Starting to understand securing a network better.