I am not sure how lucky you . Maybe you are working for Covad to post such a nice note.
I was transfered to Covad from ATT and did not have but problems with this company.
When I had no service for three weeks , Covad could not solve the problem and blamed it on my computers. Eventhough I used three different ones with the same results.
Their Tech Support was very inexperienced and unhelpful. All they gave you just words without any results.
At the end I switched to FIOS with excellent results with same monthly payment.
The worst of all, Covad went after me for breach of contract eventhough I did not sign any contract and it was their fault. They should have instead refunded me for not having internet service for a month.
Bottom line, do not use this company. They are just a rip off and they are only after your money.