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Rstroup99

join:2002-09-07
Batesville, AR

Purchasing a modem for Suddenlink internet

So I got Suddenlink at my new locatoin last week and when I ordered the package, I decided to rent the modem for $10 a month as opposed to purchasing their modem for $75. The modem they gave me is the SMC 8014WN (wireless-n model). I discovered right away that the firmware is locked down. You can't change the SSID nor can you change the WEP key. So I disabled the wireless feature and hooked up my Linksys wireless router. I'm wondering, will Suddenlink allow me to just return their modem and purchase one on my own? I can get a good cable modem for about $45. I'd save about $10/month ($120/year) on my cable bill not renting their locked down modem.


gatorkram
Need for Speed
Premium
join:2002-07-22
Winterville, NC
kudos:3
Reviews:
·Suddenlink
Shouldn't be an issue. It's not like you sign a contract and agree to rent the modem for a year, etc.
--
Give me bandwidth or give me death!
»/testhistory/6 ··· 71/4f240


fractalman

join:2010-12-17
Hurricane, WV
reply to Rstroup99
said by Rstroup99:

So I got Suddenlink at my new locatoin last week and when I ordered the package, I decided to rent the modem for $10 a month as opposed to purchasing their modem for $75. The modem they gave me is the SMC 8014WN (wireless-n model). I discovered right away that the firmware is locked down. You can't change the SSID nor can you change the WEP key. So I disabled the wireless feature and hooked up my Linksys wireless router. I'm wondering, will Suddenlink allow me to just return their modem and purchase one on my own? I can get a good cable modem for about $45. I'd save about $10/month ($120/year) on my cable bill not renting their locked down modem.

Why not buy from Sl....they have decent prices and if something goes wrong in the first year they will stand behind it and easier on you.
I bought the Motorola 5101N but wished I would have spent another 20 or 30 bucks and got the Motorola 6120....anyway you can get your own and they don't seem to care.....been easy to work with around here.
Hurricane, WV......happy surfing.


DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Martinsburg, WV
Reviews:
·Comcast
·Suddenlink
reply to Rstroup99
Make sure when you swap them SL adds the new id and deletes the old one. They still had the old info in for a day or so, and I got 256kb speeds until the old modem info was deleted. Probably rare occurrence.
--
Socialism is theft.

wintek
Premium
join:2011-02-07
Haughton, LA
reply to Rstroup99
Definitely get the Motorola SB6120 even if you are not getting a DOCSIS 3.0 bandwidth package.


moldypickle

join:2009-01-04
Haughton, LA
kudos:3
Reviews:
·Suddenlink
reply to Rstroup99
i also bought the 6120, though from best buy w/ a coupon thing. if u plan on having internet for longer than a year, it makes NO sense to rent from suddenlink. even if it died every year, you'd be money ahead to keep buying a new modem. 10/month is ridiculous.

the downside though is dealing w/ tech support. and aslong as you are talking to a level 1, you'll simply be told the issue is with your modem and to try a new modem.

Rstroup99

join:2002-09-07
Batesville, AR
Thank you all for your input. I decided on the Motorola SB5101U. When I was living with my parents, the cable company up there used this modem and it has always been reliable.


yuppers

@suddenlink.net
reply to Rstroup99
yes. A modem purchase from suddenlink should be around $50, and from day of install of the new modem, the modem should have a 1 year warranty. I would just ask the rep on the phone or front counter, just to verify.