| [connectivity] Problems with Lost Packets and Drops For the last few weeks, mainly in the evening, I have been having Latency, Lost Packets, and Drops.
I have rebooted the router and modem several times. I have by-passed my Router and hooked directly to Modem with a cable and stilll have the same issues.
I have even plugged the phone cable directly into the Test Box on the side of the house to by-pass the internal phone lines and get the same problem.
I take my laptop on work trips, the office, hotels, airports..etc and never have an issue.
I called Fairpoint, and they say from their end, (as usual) they are not be seeing any issues.
Had this "SAME" issue about 6 months ago, and they even sent people to the house to find no issues here, and then called me back later to tell me it was something they changed and they fixed it and the problem went away. Then it came up again a few weeks later, they went through the entire same thing of sending people to the house to find nothing, and of course, to later call me and tell me they found the issue and everything has worked since.
BUT, as of the last couple weeks it seems to be back.
I am getting a little tired of dealing with the same crap, but of course, they are my only choice in town.
Is there anyone here that can help me out?? |
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 ·Fairpoint Commun..
| Can you run a tracert and post it? I've been experiencing similar issues and it appears that Fairpoint has way overbooked their interconnects down in Boston. All you can do is keep calling and get anyone you know to call when they have issues. I do it so often I have their number memorized.
1-800-240-5019 - Fairpoint Internet Tech Support |
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| reply to hurtva
This has been happening to me the last 10 days or so ...evenings from 7ish until 11 or so are just terrible. It's like being on dialup again and it's very frustrating. Of course, there are few options here which is even worse. |
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| Every since I called them night before last, although they claim they have done nothing, my pings and latency seems to be better, BUT.. still from time to time, the DNS drops me and I have to do a "Troubleshoot Problems" to get reconnected again. It seems to be worse after around 9:00 PM up until around midnight.
Of course, I will call them again tonight, and of course they will have to send one of their people to my house tomorrow, who will look at my modem and do nothing else. Then he will leave. NORMAL standard operating procedure. Pretty sad in my opinion. |
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| Wow.. came home last night and had NO disconnects. Latency and pings seem to be good, also. Now, that I say this.. it will start over again tonight.  |
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| Well, came home today... been dropped 3 times in the first 30 minutes of being home.  Shoulda kept my mouth shut.
Go through the same thing.. Call them.. The person I get will read from the screen. Tell me to reboot Router, PC, and Modem. (wow.. too bad I did not think of that). Then they will have be by-pass the router. (again, too bad I did not think of this)
They will tell me they see nothing wrong, and they will have to fill out a ticket. Tomorrow, some person who knows less about PCs then my Mother will come out to the house, look at the lights on the Modem (like I lied to the person on the phone on what lights are on). He won't even hook up anything to the line, and then he will leave. Magically..... it will get better and be that way for a few more days and then we will go through all this again.
Please lord.. when will Cable run out this way? |
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| Seems now that when I am up, my ping times are great. BUT, everynow and then, I can't get to the DNS server and I get dropped. If I reboot the modem, everything is fine for a while.
When I get dropped.. I can ping the Router.. and the Modem just fine, but I can not ping the DNS server. |
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8
·G4 Communications
·Fairpoint Commun..
 ·Hollis Hosting
| said by hurtva :When I get dropped.. I can ping the Router.. and the Modem just fine, but I can not ping the DNS server.
When that happens check modem status. What I assume is occurring is DSL link is still up but the PPPoE session terminated unexpectedly. The router needs to reinitialize it. That should happen automatically.
Our Fairpoint DSL service is pretty stable but every once in a while the PPPoE session becomes unstable. Couple of weeks ago every night around 5 or 6 would experience constant disconnects. Problem lasted for a few hours every night. Been fine for the last week.
Rather then trying to ping the DNS server try to Ping the Fairpoint edge router. Should be the first or second hop when you do a traceroute, typically a 10.x.x.x private address. May sure it responds to ping during good times (ours does) and then try to ping it when connection drops. If it responds the DSL/PPPoE session is fine.
/tom |
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 RPF
@bmaworld.com | We've been having issues for the past few months (south central NH). Every day around 3pm or so until 11pm or so, 0.3mbps connection, 1.1mbps on a "good" night. Called several times and every time someone came out it was fine. Finally called and told them to come out in the evening, not the morning, since evening is when we have an issue. Well they finally saw the issue and they said their network is overloaded. They *say* they're currently in the process of upgrading their network in our area because of this. We'll see.... |
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4 edits | reply to hurtva
Disconnection is a usually a symptom of being provisioned by Fairpoint at a higher speed than the quality of your line will support. You can access information called “Transceiver Stats” by looking under your modem’s “Troubleshooting Menu.” If you can post the numbers under "Down Stream Path" and "Upstream Path," some posters can evaluate them.
For example my stats on a rainy day are Margin (db) 15.5 12.0, Line Attenuation (db) 57.5 18.5, Transmit Power (db/Hz) 14.0 11.0. I believe that Noise Margin (db) is most critical and values below 11.0 can lead to disconnection problems. Traffic bogging down at FairPoint servers during evening hours seems more of a competitive issue, since most FairPoint subscribers have cable as an alternative. |
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| reply to hurtva
I transitioned last week from satellite to the new 15Mbps service that they installed in the area. Things have been great (about 14 down and 1 up with 32ms ping)...except between 7-11PM. I just got off the line with tech support a few minutes ago. They said that they had more demand then they anticipated and when everyone jumps on the internet at night it bogs down the fiber line feeding all of us. He said that they have a tech working on the line to increase capacity and should see a difference in the next few days.
So many of us here have been stuck in a 1997 world of dial-up and satellite that I think we all go crazy every evening streaming music, downloading files and watching Netflix. The tech told me by far the number one call he gets is about Netflix so I can understand why it is so slow in the evenings. |
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| reply to hurtva
Been on Fairpoint since December and I've had to complain to them about my speed ever since. I'm having all of the same complaints as the rest of the posters here. I believe that Fairpoint is fraudulenly selling services it cannot or will not provide. At this point I'm considering legal action against them. The rest of you that are trapped in Fairpoint's territory may want to do the same.
Fairpoint stinks on ice. |
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| I've had Verizon/Fairpoint DSL for 5 years and ever since Fairpoint took over, the service has deteriorated. Currently getting 0.25Mbs downloads. I suspect the main issue here is too many customers all sharing too little bandwidth (over provisioning). Given the company's financial problems, I guess I am not suprised at efforts like this (such as over provisioning) to save money.
At any rate...I've called several times and complained, been "switched" over to another network or something (several times), but the situation has not improved. Basically, I am ready to drop Fairpoint and sign up with Comcast Cable. |
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| I could not get on my forums, too many ads to get through, so I had to go RR. |
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| reply to annon
Yea.. I thought about Legal action, but figured that would be a waste of time.
I am at the moment going neighbor to neighbor throughout my area getting names and signatures of people like me that have no choice but to use Fairpoint, and are unhappy with Fairpoint like myself.
When I get enough, I am going first to the County Board of Supervisors and then to my State Representative.
If I need to do something at work from home in the evenings, I usually have to drive 5 miles to the local McDonalds and get on-line there.
That is sad as ####.
Edit: The houses I am going to, I am showing them how to run pings into text files, and am doing the same myself. When I go to the County and State.. I want to not only have signatures but also have Pings/Tracerts and whatever else I can get. |
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