| reply to Jonclayton
Re: Data limit The IPads daily newspaper would use very little data so I’m not sure why Mr Clayton mentioned that one. As far as Netflix, No our wireless network was not designed to be a replacement for your Cable or Satellite TV service and we are unable to provide the approximately 300 to 1000 Gigabytes of data monthly TV service would use for $49.95 monthly. Online games work fine and our latency is very low even compared to fiber/DSL/Cable.
I checked the latency Mr Clayton has to his home from our last core end router and he is getting 9ms of latency. Mr Claytons home is 15 miles from our Fiber and on a special system we installed at great additional cost to get a few customers that were non line of site to our standard antenna systems. His internet traverses 3 wireless radio towers to reach his remote rural location yet we do it in 9ms from end to end.
I’d argue that Mr Clayton gets a good deal for 4 meg down and 1 meg up with 9ms of latency over wireless. I’d also agree with him that if you need to replace your Satellite/TV/Cable provider by watching TV over the internet you should move to where fiber is available as no wireless service is going to able to provide you that much data for $49.95 per month.
Tim D
VP Network Operations
Speed of Light Broadband |
|
| Why do you not address his NAT problems? 9ms ping is useless if you can't access your game's servers... |
|
| We have addressed the NAT issues. Xbox has had issues since their latest software release on the 21st I believe it was of January or Feb. At that time and without any changes on our end we started to get dozens of complaints about it going back and forth between strict NAT and moderate. After calling them on behalf of our customers they admitted they had issues with that software update. As for having that issue for years we have hundreds of other customers who use Xbox without issues (after special settings we provide them).
We have also received reports from this customer that the Xbox was working fine so we typically stop working on issues when the customers inform us they are fixed. |
|
