Just update on this review TSI has since I wrote called me and sent me new modem free of charge to try and repair the issues. Unforchantly this didn't solve the issues with my cable so they credited my account. I have resently decided to stick to cable since the DSL angle didn't workout; my telephone wiring is crappy in my apartment. TSI is trying but seems they still have limited control over tech issues because of Rogers but atleast they trying. I'm going continue trying to repair my cable issues in hopes that TSI and I can pressure them farer into fixing the issues.