| My blood is boiling just form reading of your ordeal... 
I was just about to purchase Verizon DSL, it's faster and cheaper than Comcast from what I hear. I've heard nightmare-ish stories about both companies' customer service, so I was going to cross my fingers on that aspect and just make the seemingly economical choice. I think when companies get too big this is almost inevitable and even competition between companies can't save customers from the lack of accountability - there's always a new customer like me who will sign up for service when some other schmuck gets fed up and cancels. Well, time to bite the bullet and order my DSL. Hopefully I will not regret this. |
