Was in 4G coverage, now I'm not.... So I went out and got three EVO's and subscribed to the $30 hotspot on two of them. Two of them are used for personal internet access at work.
When I got them we were in perfect 4G coverage - had max bars and got 600K+/sec without a problem.
January 17th 4G disappeared. Put a ton of tickets into Sprint and it became obvious real quickly that they had absolutely no method for resolving issues like this with Clearwire. Reps constantly wanted to troubleshoot my phone. I explained that it was happening on all my EVO's, as well as my co-workers EVO's and all my co-workers Clearwire hotspots. This didn't compute with any of the reps at Sprint.
Decided to depend on my coworkers who had Clearwire to try and get this resolved directly. They called and called and called and they kept opening tickets. Clear finally dispatched a tech to our location and one of my coworkers flagged him down in front of the building. He said we should be getting perfect signal and he showed that even he couldn't connect outside, down the road or anywhere in this area. A few days later we get the sad news -- Clearwire 'reorganized their spectrum' in this area. The new frequency assigned to our tower for some reason isn't making it our work location or anywhere nearby even though we should be getting perfect signal. They have no intention of fixing this as our area is already saturated with towers.
So now I'm stuck with three EVO's on a contract with Sprint. I try and explain what Clear told me and they just don't accept that answer. They want to troubleshoot the device.
Sprints relationship with Clear is a joke. Sprint reps have no idea what is going on with 4G and when there is a breakdown in the system there is nothing a customer can do about it.
So now what? I have a contract on three Sprint EVO's. T-Mobile now has HSPA+ in this area and to tell you the truth it gets better latency/throughput than Clear does...which confuses me. Do I call the attorney general office? Is there anything in the Sprint contract that says when they can no longer provide service I can get out of it? Sprint reps seem to think that 4G is a "bonus" and I'm not entitled do it regardless if thats the reason I bought the phone or not. Their own map even shows I should be in prime coverage!
The worst part about this is I converted all my coworkers to Sprint/Clearwire and now I look like an idiot.
Kansas City, MO
said by SocialistPig:I think he might have been using code for "shut down a tower" as they use the same frequencies (2.52.6 GHz) for the wimax all over the USA. I don't think even a shift from one end to the other would change the range that much...
Clearwire 'reorganized their spectrum' in this area. The new frequency assigned to our tower for some reason isn't making it our work location or anywhere nearby even though we should be getting perfect signal.
If you are still within 30 days of signup you can cancel without any ETFs.
If you are past the 30 days... keep an eye on »consumerist.com/ they tend to put up information when sprint (and other wireless providers) make changes to their TOS. When these changes are made you can cancel without an ETF (it takes some time dealing with cancellations department and their managers but it does work).