| DSLextreme is outsourced! Dslextreme recently let go of its Californai employees and it outsourcing its support. |
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| don't support this un-american company who outsources jobs to other countries
they use to have a message on their website that said 100% based US support, thats no longer on the website
expect to have the same support as if you were calling Dell computers for support |
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| reply to mad customer
Actually DSL extreme outsourced their California office and Utah office. |
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| reply to FuckDSLE
Re: DSLextreme is outsourced! Employees had no warning what so ever!
In 15 min they let everyone go!
Both locations, Utah and California were let go!  |
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 ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | reply to america1
Re: DSLextreme is outsourced! said by america1 :don't support this un-american company who outsources jobs to other countries
they use to have a message on their website that said 100% based US support, thats no longer on the website
expect to have the same support as if you were calling Dell computers for support
Not to sound cruel to American employees, but how's that different than the other major name brand ISPs that offer competing service? It sucks to see other California locals losing their jobs, but for the selection of ISPs in my area (AT&T - lol, hell no; Time Warner) are all equally low in the tech support quality department.
Long story short, due to a lack of competition, we're forced to pick from the bottom of the crap barrel for ISPs. All of them now feature Foamy Tech Support. |
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| reply to Irrate
said by Irrate :Employees had no warning what so ever!
In 15 min they let everyone go!
Both locations, Utah and California were let go!
How many people got fired ?
Found this dvanced Notice of a Mass Layoff
Some companies are required to give employees advanced notice of a mass layoff in order for terminated employees to search for other jobs and financially prepare themselves. The Worker Adjustment and Retraining Notification Act (WARN) requires that if an employer with at least 100 employees is shutting down or laying off at least 50 employees, they must give terminated employees 60 days of advanced notice. This also applies to companies terminating 500 or more employees — regardless of company size.
»www.lifestylermag.com/career/kno···laid-off
Trying to understand if what you're saying true or not in terms of no warning. |
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| reply to mad customer
This sucks big time. First the T-mobile news and now this.
One reason going with DSL Extreme was to support a local business. I've been a customer since 2002.
What's the point now. DSL Extreme pricing sucks big time and service isn't what it used to be; I would hate to fill the pockets of the wrong people behind the company.
Time to look into AT&T or cable.. |
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ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | said by anonname :Time to look into AT&T or cable..
AT&T? Enjoy your capped and overpriced internet experience. |
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| Is this the reason there customer service went to crap??? I have had a couple of problems in the past 30 days, the most recent this weekend. First level could not resolve and I was told to it was advanced to level 2 and they would call me. 4 days later and still no call. Called again and was on hold for more than 2 hours until the line went dead. Always a follow up phone call and e-mails...still nothing. I don't believe that there is even 2nd tier service employees.The service in the past was EXCELLENT and I shared that with anyone that need new service. This was the last straw...I am shopping a new provider. |
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 en102Canadian, eh?
join:2001-01-26
Valencia, CA | reply to anonname
Re: DSLextreme is outsourced! said by anonname :This sucks big time. First the T-mobile news and now this.
One reason going with DSL Extreme was to support a local business. I've been a customer since 2002.
It shows you that loyalty means nothing. Just as your email was outsourced to Google, so is your ISP tech support outsourced to the 3rd world.
I wonder if 'the digital doctor' Jeff Levy's commercial will still show that 'DSL Extreme's tech support is right here in southern California'.
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Canada = Hollywood North |
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ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | said by en102:It shows you that loyalty means nothing. Just as your email was outsourced to Google, so is your ISP tech support outsourced to the 3rd world.
Actually, coming from a lot of providers/services that struggle to offer decent email service, I'm glad to have outsourced Gmail services. I mean, my community college saved money outsourcing their student services to Google and the uptime couldn't be better. Meanwhile, we have family med school students who have in-house email offerings with barebone functionality and questionable uptime. |
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OZOPremium
join:2003-01-17
kudos:2 | Outsourcing their own mail service, that was working very well, when I signed for the DLSE service, to Google, was one of the reasons why I run my own local SMTP server now. It was first big disappointment with DSLE. 
I don't want Google to peruse my correspondence. Combining it with collecting (and keeping) all my search requests and data from other services, that I use from them, it's too much for a company making money from advertisement business
And now I start experiencing that deteriorating tech support too. It makes my thinking... What is left from the formerly good ISP company and what should I do about it
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Keep it simple, it'll become complex by itself... |
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ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | said by OZO:Outsourcing their own mail service, that was working very well, when I signed for the DLSE service, to Google, was one of the reasons why I run my own local SMTP server now. I can't say I was impressed with the service, nor did I miss it - but to each their own.
said by OZO:I don't want Google to peruse my correspondence. Combining it with collecting (and keeping) all my search requests and data from other services, that I use from them, it's too much for a company making money from advertisement business
I never understand the hooplah about targeted advertising. Instead of seeing random ads with varying interests, you might see something that's up your alley. The advertising persists regardless of data collection, and nobody's forcing anyone to buy things, so...big whoop?
said by OZO:And now I start experiencing that deteriorating tech support too. It makes my thinking... What is left from the formerly good ISP company and what should I do about it
They still offer good internet service in my area. Yeah, the tech support might have a different dialect, but the service quality is high enough to make this a very small issue. |
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| reply to Disappointed
Yes that is exactly why the customer service went to crap. They haven't even been able to figure out how to get all of the calls over to the Phillipines yet. That is why alot of folks are having problems with the phone just hanging up on them after waiting 20 minutes or more. Then once you do reach the Phillipines the tech support agents are not trained at all on the tools or product which is why if a powercycle of the modem does not work they will just open a ticket and tell you someone else will call you back. Good luck with them calling you back. I wish it wasn't this way but when you get a CEO who doesn't connect with the people taking care of the customer's you can't expect a whole lot. |
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| reply to OZO
Yes they have outsourced everything now. Not just your email service. The tech support and billing as well are all done in the Phillipines. This is a much worse issue than outsourcing the email to google was. |
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| reply to silentlooker
There was really no prior warning or notification. They let go of at least 52 total employees. The question is if the people let go are at two sites... ie: Utah and California would that still apply and qualify under WARN?
Thanks |
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| said by Outsourced :There was really no prior warning or notification. They let go of at least 52 total employees. The question is if the people let go are at two sites... ie: Utah and California would that still apply and qualify under WARN?
Thanks
Sounds like time to call a lawyer in your state and find out. If it does apply you have a good claim against the company. Good luck. |
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