dslx_gm ISP Employee join:2002-12-26 Chatsworth, CA |
dslx_gm
ISP Employee
2011-Mar-19 2:04 am
Verizon DispatchJoshua -
I apologize for the delay in getting back to you. I reviewed your account and have escalated your issue to one of our senior technicians who will be reaching out directly to you tomorrow to further assist. It sounds as though we will need to dispatch Verizon to tag the line at the MPOE or box at the outside of your location were the phone cables enter the house.
Once again we apologize for the delay and appreciate your patience.
Thanks |
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layed off
Anon
2011-Mar-19 11:32 pm
Well the good part is they kept 3 senior level techs so at least once they call you back it will be someone in America again. But jumping that level 1 hoop will be rough each time. And they have no idea how to even start managing the billing information. But this was cheaper and the CEO George Naspo told us that we didn't provide a return on his investment. I thought we were very friendly and helpful and great technicians. Guess i was wrong! |
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your moderator at work
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