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luma
Premium
join:2004-08-17
Port Coquitlam, BC
reply to SMCinAZ

Re: Heck Of A Deal

I still have a ticket opened since the 26th of March, still not resolved.

When I install drupal using fantastico it does not work (well it installs but when I go to the new site it has a sql error)

Works fine on my Surpass account.

I know I can install it manually but that is not the point.


stray

join:2000-01-16
Warren, NJ
24/7 Support from the USA
With our toll-free 800 contact number or our easy to use live chat support system, you will be able to contact us quickly and easily to get your questions answered. Average wait times for email/ticket response are one hour and for live chat it is 2 minutes.
Guess I shouldn't hold my breath on my ticket from Thurs. (PHP mail() function doesn't work... works fine at Hostgator and even 1and1!)

Takes over a minute for Hostable account login page to respond.

Think I'm better off paying $6/mo elsewhere than to be a guinea pig for their server installations.
--
V-Rtifacts - When Virtual Reality Was More Than Virtual

MatthewAlan

join:2007-09-01
Jackson, TN
reply to SMCinAZ
cp17 went down earlier.... Now loading really slow.


MineCoast
Premium
join:2004-10-06
127.0.0.1
reply to SMCinAZ
Thanks for posting this. I have been paying HostGator $10 a month for several years for pretty much nothing... I don't really have a site, just toy around with scripts once in a while so this will be perfect for my needs.

danry25
Premium
join:2008-05-21
Seattle, WA
reply to SMCinAZ
Seems like CP19 is timing out alot... .


SMCinAZ
Premium
join:2000-11-29
Glendale, AZ

1 edit
Well, I gave up on these guys....down time is ridiculous and, despite the fact that their servers are in my city, their pings suck.

I an now using Preston Host. I hunted down a deal and paid only $11 for a year, guaranteed price for future renewals. Their servers are in L.A., and their pings are FANTASTIC-I mean 17-19ms from here in AZ to L.A.

So far, no downtime at all. 0, for 2 months. Well worth the cheap $'s.


luma
Premium
join:2004-08-17
Port Coquitlam, BC
reply to SMCinAZ
Just wanted to drop an update on support.

They Suck! simple as that.

Here is an example call I place about that Drupal issue I mentioned.

Ticket created on 03/26/2011 02:48
Ticket resolved on 04/06/2011 15:55

Also the 1 hour average response time is not accurate, I have opened about 5 tickets so far for silly stuff that does not work and every time it was way more then 1 hour (days in one instance before I even got any kind of reply)

PS: Those times are from the control panel support ticket system and not from my own email, so if my emailed delayed or something the time stamps would not be affected.

Luma


SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
Yep-looks like you get what you pay for.


luma
Premium
join:2004-08-17
Port Coquitlam, BC
It is over 250$ for 3 years, its cheap but its still not that cheap. Just because they have a promo doesnt excuse them of offering this level of support.


stray

join:2000-01-16
Warren, NJ
reply to SMCinAZ
I agree, ticket support is dreadful, and the kind of tickets I've filed are for basic things that are advertised as "included" in the package but MIA on my account... like Fantastico.

Hostable's documentation is thin...just the cPanel template docs. No info on all the little quirky stuff that every host has: alternate email ports, paths, mail config, etc...

The solution to each of my tickets was to directly email jared@hostable.com. He's the boss, answers his email promptly and politely... and gets the problem du jour solved right away.

While my hat's off to Jared for being a stand up - buck stops here kind of guy, this is no way to run a hosting business, and I'll be sticking with my shared hosting at Hostgator. My personal time probably isn't worth much, but whatever time I spend chasing down Hostable problems isn't worth the $5/mo. I might be saving.
--
V-Rtifacts - When Virtual Reality Was More Than Virtual