reply to CarlS123
said by CarlS123 :The techs must get paid on how many clients they visit each day. They probably assume were all morons, and when they show up and we have real problems, they get frustrated, and do everything in their power to leave. All 3 techs I had, had one thing in common. They had no problem leaving without resolving the issue. It was horrible. Telus must be spending more money on me calling back in all the time, and getting techs sent out multiple times.
I'm just confused why it takes so many visits to resolve some issues.
As for the modems. I tried the actiontec for a bit, but it barely has any router features, its completely crippled. I bought my ALU off craigslist and it works great. I can't believe the first tech tried to blame my ASUS N16 router w/ Tomato installed on it. It smokes the actiontek.
I think telus isn't ordering ALU's anymore, so thats why they don't give them out. For non teksavvy customers, having a universal router probably makes it easier for them to troubleshoot over the phone.