to Disappointed
Re: DSLextreme is outsourced!Yes that is exactly why the customer service went to crap. They haven't even been able to figure out how to get all of the calls over to the Phillipines yet. That is why alot of folks are having problems with the phone just hanging up on them after waiting 20 minutes or more. Then once you do reach the Phillipines the tech support agents are not trained at all on the tools or product which is why if a powercycle of the modem does not work they will just open a ticket and tell you someone else will call you back. Good luck with them calling you back. I wish it wasn't this way but when you get a CEO who doesn't connect with the people taking care of the customer's you can't expect a whole lot. |