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Forwarding to international numbers

First let me say that our thoughts and prayers are with you in Japan. I hope that everything works out safely for you and everyone over there.

I was able to get it to work to a Mexico number last year. My first suggestion is to make sure that you have entered your Japan numbers correctly as if dialed from the US. That means using the 011 prefix, then country code then city and any local codes that may be needed.

The other thing is, in light of everything going on, I wonder if you may be experiencing some call congestion as the network is trying to cope with an increase in call volume and rerouting of calls to compensate for the loss of some of the network.

I hope this helps.

reply to jrau
Thanks. There was only minimal damage and no injuries or deaths in the immediate area where we are, so we're thankful for that. My wife and kids did take advantage of the voluntary departure back to the States, just as a precaution.

I did verify that I entered the numbers correctly (011 + 81 + number). I also thought of possible call congestion, but I can call both my Japanese cell phone and work numbers directly from my PP phone which would seem to rule that out.

When I put all 3 rules (PP line, cell phone, and work phone) in step 1 (which should ring all 3 simultaneously), I get 1 ring on my PP phone, then some strange message which I couldn't quite make out, and what sounds like hold music.

Anyway, if anyone has any other ideas, please let me know.

Google Voice is to connect two phone numbers; say if you try to connect PP number with your cell phone, it's like you call PP by your cell phone. If your PP rule has forwarding to this cell phone, your cell phone will pick up by either: 1. voice mailbox or 2. call waiting (on-hold music), and then all others in your rule will stop ringing. By understanding this, you should have several ways to try and find out what you want.

Not sure I understand what you are saying. I just want to set up rules in PP that when someone calls my PP number, my PP phone, my Japanese cell phone, and my Japanese work phone all ring simultaneously. I was only using Google Voice to simulate someone calling from the U.S. to test it out, as it didn't seem to be working when my wife tried to call me from the U.S.

Maybe I don't quite understand your problem. But my scenario is: I have a PP humber as home phone, and have a cell phone number. And I assign simu-ring rule on PP to ring both PP number and cell number. If someone call my PP number, both ring with no problem. But if I use my cell to call PP (or home), I will enter call loop of cell network and get into cell's VM. My home phone will ring only once and stop because cell already picks it up.
I just suspect your Google Voice connects you with your cell number to PP number, then simu-ring can cause call loop on your cell phone. In brief, any forwarded number calling PP number will end into call loop.

reply to jrau
I have often used forwarding and even failsafe to international numbers with no trouble. I just tested simring to a landline in Bangkok and it worked fine (PP phone rang until BKK voicemail picked up). Unfortunately, calling a Tokyo landline on PP is not now working for me, even if simply dialed from PP phone. I made a few attempts; one got false answer supervision, which could explain why in your simring setup the PP phone rang only once. Another attempt just timed out and a third gave an inappropriate ringback tone with no answer.

However, I was able to call the same Tokyo number on Localphone with no trouble. If you can duplicate the trouble by dialing your JP work line from PP phone, that should be easier for PP support to troubleshoot. They will almost certainly be able to route those calls via a reliable alternate carrier.

reply to jrau
There could be something wrong with the way the call is routing or something else could be causing a conflict. If you could provide me with your account info I can look into the call logs and isolate exactly what happened during the failed call attempts.

reply to jrau
Thanks all. I just tried calling both my cell phone and work phone directly from my PP line, but neither went through. This has worked previously, though. I also tried calling a Japanese landline earlier, but it also didn't go through. For whatever reason, calling Japanese phone numbers seems to be working intermittently. PhonePwrTech, I just sent you my account info.

Let us know what ya find out? PhonePower has been very good whenever I had a glitch with call routing. After a few traces they can isolate to the responsible carrier.
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Just to update this, I got a response from Phone Power, and they are looking into it. At first glance, call routing looked good to them, but they are going to do more tests tomorrow. Doing a quick test this morning, it looked like forwarding is working for me now. I'll update after more tests.