To give a quick update on this thread ... I am in the (infamous) Beaumont TX TWC market area. You know the one where they tried to roll the bandwidth caps on us and it backfired. I was one of those customers that spent hours on the phone complaining.
Anyway ... I upgraded to "extreme" which is 20mb down and 2mb up (actual consistently 2mb down and 1mb up on large downloads) the upload was a big factor for me as the other one I had was capped at 512kb.
When I upgraded I pointedly asked for a modem, not a "UBEE Modem/wireless router" combo. But thats what I got. When I called support about the strange packet loss you mentioned, I was told "no problem just go to the local office and swap out for the motorola SB6120" I was very happy hearing that, as I really did not want to buy something that they should provide.
Once I arrived at the local office today, several of the staff didnt even know what "extreme" internet was or Docsis3.0. WOW. A guy sitting in their office (maybe a tech) said no we dont keep those here. I asked where do I get one, that phone support had told me to go here and get one. He said I dont know. WHAT??? THEY DONT KNOW ???? REALLY ?
To make matters even worse, one of the ladies brought me another ubee modem a docsis 2.0 one and said here you will have to use this. Then she started to cut off my service (extreme).... I said WAIT... I dont want you to cut it off, just tell me where to get a moto modem... At that point I walked out.
I called support again, referencing the previous support call number, they apologized and said that docsis 3.0 is being rolled out and that all the ubee modems were being phased out. That I would have to get the Moto 3.0 modem from a tech person in a truck delivered to my house. No store has them, or will know what I am talking about. (She confirmed this !!!). The sad part is .... based on what I was told WHY DID THEY BRING ME A UBEE MODEM A WEEK AGO AND INSTALL IT ??? WERE THEY TRYING TO GET RID OF THEM ? ??
Wow ... Time Warner Cable are freaking idiots. Many are good people, i'm sure the lady that helped me today on the phone was knowledgeable, but the company is run by a bunch of incompetent idiots.
Anyway ... for those out there needing a good docsis 3.0 modem in the Beaumont TX TWC market.. DO NOT GET THE UBEE, get the Motorola SB6120, they will bring it to you for free. You just have to ask for it, (several times in my case).
~end of rant~
P.S. One more thing ... when I turned the firewall to "off" on the Ubee modem/router ... the packet loss went away. I think that it was mistaking the test packets in the test as garbage and rejecting most of them. Of course there's so little cfg on that modem you cant fix it. Good riddance.