said by mrexcelion:not always just because they say they did it doesnt mean they did. had several times called up to get it blocked with verizon yet still showed up. i dont trust them at all.
Was a victim of this as well just 2 days ago. Got charged 9.99 so there was insufficient funds to refill my account, and I was left without service. Here is the process I went through for those with T-Mobile Pre-paid, hope it helps:
1) Call 611
2) Use the voice prompts for 'Refill your Account' and 'I have a question about a previous refill' and you'll speak to a representative
3) Make sure you have your 4-digit pin on hand. If you don't remember ever creating one, you can do so from the main menu by saying 'Change Pin'
4) The representative I spoke to saw that there was a charge for a '3rd Party Download' of 9.99. I had indeed received a txt msg similar to the one in the news story, and had suspected this to be the cause. He gave me the credit back, reset my minutes, and blocked all 3rd party downloads from the phone.
I highly recommend that anyone calling in for this also get all 3rd party downloads blocked. That's really the only solution they seemed to have for stopping stuff like this in the future.