I wouldn't have any issues with trusting them if the software was effective.
The anti-key logging capability that it touts is not effective in my opinion.
My conclusion is based on the data they supplied in this PDF
The first glaring issue is the extremely limited selection of key logging products they tested the anti-key logger against.
Of the 4 commercially available keyloggers I use on a daily basis, they somehow managed to not include any of them in their tests.
That could be coincidence or luck of the draw but the second issue is undeniably an effort to stack the deck in favor of the anti-keylogger. This was accomplished by testing the selected key logging products using the default configuration.
To understand the significance of this it helps to understand the relationship between The FTC & commercial keylogging software vendors. The relationship is often hostile with both sides having valid points of contention.
Since one point of contention that The FTC has with keyloggers is they can be very indiscriminate about what they capture, capturing way too much data, beyond the scope of the install many times.
A concession that a keylogger vendor may offer to avoid litigation over that is to tone down the default configuration, basically neutering the advanced features.
The 3rd issue is about the quirky way it handles some data as noted in fig 2. This is not a small consideration, it shouldn't have blown off as casually as it was.
Bottom Line: testing such a limited selection using the defaults is not credible testing IMO
said by tempnexus:
I mean is it free? And if free then how do they get their revenue?
The financial institutions cover the cost but even that needs some context for understanding it.
Whether it's stressed out, under staffed large bank security or small regionals that outsource, they have been largely ineffective so offering something like this gives them something to do & talk about via the 'reports' generated by the product.
Bottom Line: They need to at least look like their doing something effective.
btw did I mention this is all my personal opinion & doesn't reflect anything about anything