|reply to paradigmfl |
Re: If you could add a product, feature or make a change...
for 1, considering what the rest of the country pays for internet, I think our pricing is very low and I very highly doubt there going to drop it.
for 2, customer owned equipment is 1000x's more difficult to troubleshoot then our own. All of our equipment polls regularly for us to see everything. If your complaining of macroblocking, you call in and we can see "o look, his signal is terrible". On the tech end it helps cut troubleshooting time by atleast 50-75% being able to pull all of the equipment remotely.. Also, educating everyone on all of the different equipment we have now is hard enough, I cant imagine trying to learn all of the specs and workings of other products too..
3. I agree with but unfortunatly, there has to be a balance where they can still turn a proffit.
On the service end, we are rewarded by low repeat percentages. The lower the repeats, the better the reward.