| Ongoing Qwest DSL problems Des Moines IA Area OK I've been reading here long enough and its time to find out what’s going on. I live in Ankeny Iowa and starting 3nd year with Qwest DSL.
The last three months have been H*** trying to keep online. Line techs have been out 4 times, I have made 2 calls in the past two days. I am 1.6 miles from the Qwest switchgear as the crow walks...
ActionTec GT701 modem, only phone wires in the house are connected to the modem. When I check the modem status its most of the time showing 5000 / 700 average. Reset an average by me 2 times a day. But the problem is I can't load webpage’s or do any speedtest including the Qwest speedtest.net show downloads at less then 1 Mb and uploads .2 or so.
I can use my Blackberry Tether and go online with the exact same computer and load pages 3 times faster!!
Called yesterday and asked if I could get switched to a new gateway, the nice lady in India did something on her end, took 10 minutes or so and bingo things were up to speed! She said it would take 30 minutes or so for them to do the connection?
Needless to say nothing ever got changed. Called again today referenced the Repair ticket number, India tech could not access the ticket and I go through the whole D*** list again and nothing is done!
Do I just call MediaCom cable and just give up? |
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| Do you have a router or are you plugged directly into the modem? If so and you haven't already, directly connect to the modem bypassing the router.
It could also just be the modem. Try switching it out for another one. |
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djweis
join:2006-04-02
West Des Moines, IA | reply to wmgeorge
There is now another DSL provider in Ankeny if you wanted to try that. |
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| reply to CappinHoff
Yes I am long time DSL ( & cable) and internet user... and yes I've tried it with a direct connection and more or less done everything on my end. Why would the modem that is connected at 5120 / 780 be slow to load pages and not show faster speeds than dial up on any speed test be the problem?
If I thought spending $75 - $100 on a new modem would fix, I'd do it in a heartbeat. |
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Reviews:
 ·Mediacom
| said by wmgeorge:Yes I am long time DSL ( & cable) and internet user... and yes I've tried it with a direct connection and more or less done everything on my end. Why would the modem that is connected at 5120 / 780 be slow to load pages and not show faster speeds than dial up on any speed test be the problem?
If I thought spending $75 - $100 on a new modem would fix, I'd do it in a heartbeat.
The modem may connect out to the service at listed speeds, but the modem could be faulty in not allowing traffic out or in. Also sometimes if you have a firewall, those can interfere with one modem and not another. Try windows in safe mode first. If no go, try just to get a cheap modem to check.
Also try a ping test or a traceroute. Post a screenshot of results. |
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| reply to djweis
Well I saw the ads, and I think they just purchased an existing company. Found what I found out online they have not changed much from the older company...except the name, same service  . |
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djweis
join:2006-04-02
West Des Moines, IA | That might be someone else, my company has put equipment into Ankeny to provide DSL and telephone service. www.internetsolver.com |
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| I will check it out, thanks. |
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| reply to CappinHoff
Thanks I will try that. |
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| reply to djweis
Is it a real ISP, or a company that has leased bandwidth from another ISP? |
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djweis
join:2006-04-02
West Des Moines, IA | We're very real. We have our own equipment in the central office there with our own backhaul and routing. |
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| reply to CappinHoff
I did a Tracert to MSN.COM Attached I hope someone can look and see what the deal is, I am concerned about the timeouts. |
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| Id be willing to bet its the actiontec modem get a cisco 678 off ebay, it sure did fix my issues |
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| OK here is one more screen shot (last) and I shows the tracert to hotmail.com which for me is a 30 - 60 second if all load.
Why is it going to chx-edge-03 which I assume is Chicago, when I understood the main Qwest server route for this area is Kansas city?
Yes I know 8 am is a busy time but its like this most of the time. |
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| the timeouts happen to me when i traceroute to hotmail from cox and from a few servers at different datacenters. it could be that hotmail/msn just filters that type of packet. |
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| It is interesting to me and I wish I was smarter on all this, Qwest traffic for MSN and Hotmail all go to Chicago and looks like that is the big slow down.
When I did the Traceroute to Yahoo.com it goes to Chicago on a different route / server and then on to San Jose CA very fast with no time outs. I have Yahoo for a home page instead of MSN and it seems much faster over the past few days.
To me (who is willing to learn) it seems not to be a modem or connection issue but an routing issue via Qwest?
I am the only one in the greater Des Moines area or central owa with a problem?? |
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Reviews:
·Mediacom
| said by wmgeorge:It is interesting to me and I wish I was smarter on all this, Qwest traffic for MSN and Hotmail all go to Chicago and looks like that is the big slow down.
When I did the Traceroute to Yahoo.com it goes to Chicago on a different route / server and then on to San Jose CA very fast with no time outs. I have Yahoo for a home page instead of MSN and it seems much faster over the past few days.
To me (who is willing to learn) it seems not to be a modem or connection issue but an routing issue via Qwest?
I am the only one in the greater Des Moines area or central owa with a problem??
Doubtful if your the only one, but it might be isolated to a very few. I would still try a different modem.
I get the same trace route when I try hotmail.com as you. However I don't have connection issues at any times. I still think your connection issues are modem releated. |
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| Suggestions for a Modem? And I see the thread already here. I'd consider the older Cisco 678 as someone suggested, but what if someday.... (I'd hope ) they go to a faster than 7 M? |
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| reply to wmgeorge
The timeouts on the 2nd hop are normal for the GT701 with certain firmware and a certain setting (Firewall, I believe). Those timeouts would not be the issue despite that is where the modem would respond.
I would be surprised if it's the modem as the GT701s are known to be decent modems (modem only, router part is different). |
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| No Firewall enabled in the Modem or my Cisco Linksys Router, BTW same issues without the Router. The firmware in the 701 is the latest according to QWest.
At one time I had the Modem bridged as I needed for a stand- a-lone webcam, but same issues. |
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