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msj
Premium
join:2004-05-21
Fort Collins, CO
kudos:1
reply to wmgeorge

Re: Ongoing Qwest DSL problems Des Moines IA Area

Can you post your wan status? Perhaps you are connected at 5120, but you are getting lots of errors and retries. Another possibility is that your connection is constantly resetting. The fact that you are not connecting with the maximum speeds you are configured for is a good indication that there are issues with your connection.

Does your throughput change at various times of the day? Have you tried a speedtest at 3AM?

wmgeorge
Premium
join:2011-03-29
Click for full size
Yes, slower at peak times, almost unusable. But Speed Tests of any kind off the peak only show between 1 and 2 Mb. After they first came out in January I was getting over 3 and sometimes over 4 Mb. Recent techs who came out said I am to far away and just be happy. (I am 1.6 walking miles) Excuse me, I've had Qwest for starting 3nd year, Never ever had it this way!

I am shopping for a new modem right now, but still looking for answers.


BlueMist

join:2011-01-24
Cookeville, TN
reply to wmgeorge
I live in the Davenport Iowa area and have not had connection problems with either MSN or Hotmail. True my tracert checks show the same failures when they hit Chicago but my web sites come up right away.

I am not using the Qwest assigned DNS values but have configured the following values.

208.67.222.222
208.67.220.220

Which might be the difference between having the web pages working normally for me rather than reflecting the tracert results.

Try configuring the above DNS values and see if that helps clear things up for you, either in the modem (like I did to support 4 machines) or in your PC itself.

My modem is a D-Link 2640B which Qwest don't support but it will work just fine provided you manually configure it. The automatic configuration mode kept incorrectly trying to use 0/35 VPI/VCI rather than Qwest's 0/32.


msj
Premium
join:2004-05-21
Fort Collins, CO
kudos:1
reply to wmgeorge
said by wmgeorge:

Yes, slower at peak times, almost unusable. But Speed Tests of any kind off the peak only show between 1 and 2 Mb. After they first came out in January I was getting over 3 and sometimes over 4 Mb. Recent techs who came out said I am to far away and just be happy. (I am 1.6 walking miles) Excuse me, I've had Qwest for starting 3nd year, Never ever had it this way!

I am shopping for a new modem right now, but still looking for answers.

That connection looks pretty marginal. Very low S/N Ratio, lots of CRC errors, etc. So, although congestion could also be a problem, I think most of your problem is the connection itself. Since you've already had technicians out to check the connection I guess they feel there isn't anything that can be done. Your distance doesn't seem that extreme, i.e. I'm surprised things are so bad.

I assume that since technicians have been out that the problem is not your house wiring, since they should have been able to determine that fairly easily. I don't know what if anything has changed, but I doubt a new modem is going to fix this. Unless you can get a technician who can find a solveable problem you may just be stuck with bad service unless you switch to another provider.

This may be a long shot, but I once had major connection issues that turned out to be a bad line card in the DSLAM. If you do get another techician out you could ask to be moved to another port in the DSLAM and see if that makes any difference. You could also ask to be put on a different wire pair. How old is your home, i.e. when was the phone wire to the house installed? You could ask the technician to test your connection at the pedestal (after disconnecting your house connection). There's a possibility that the wire from your house to the pedestal has degraded or has been damaged in some way.

Do any of your neighbors have Qwest DSL? Do they have the same problems you are seeing?

wmgeorge
Premium
join:2011-03-29
The only Telco wire in the house still hooked up is connected to the modem. Since a long, long time ago I worked for a short time for a phone company I know a little about how things work. I am also a master electrician among other things, now retired. I ran commercial service calls most of my life, I would have been fired years ago if I treated a customer like Qwest treats theirs.

When the service tech's were out I suggested switching to the other pair in the underground, and checking at the post. But since my line speed is within spec's they did nothing.

Nice people but know little about the line errors or just don't care to do anything. I am at a loss of what to do. Hoping a new modem will make a difference.

wmgeorge
Premium
join:2011-03-29

Re: Ongoing Qwest DSL problems Des Moines IA Area Solved!

Well I got the new Qwest Motorola 3347-02-100Q today... a eBay purchase and wow! I am back in business, even better than it was 4 months ago. I think my complaints got me on a new DSLAM, and the new modem... I will need to learn how to read error status like my old ActionTec.

I am now getting very close to 4 Mbps download from Chicago on Speedtest.net which is far better than the way less than 1 Mbps I was getting.

Thank You one and all who posted here, especially to the ones who suggested it might be the modem.


Anonxxxx

@hds.com
reply to wmgeorge

Re: Ongoing Qwest DSL problems Des Moines IA Area

If you think you have to reboot the modem a lot with Qwest, install Mediacom

dmaul3300

join:2002-12-03
Des Moines, IA
reply to wmgeorge
I live in Des Moines and also have issues the past month or two (especially the past few weeks). I have the 7mb connection and went to download some music and it felt like I was on 56k. I did a speedtest on speedtest.net and got .34 download .67 upload. I continued running tests and averaged 2-3mb download.

Until the last couple of months my tests were normally in the high 5 - low 6's. I called Qwest and they said the gateway I was on was full so they moved me to a new gateway. I still have problems. I called them again and they came to look at my line inside and outside my house but couldn't see a problem, though they could see from the tests I ran while the tech was here, that my connection was slow.

They upgraded me to 12mb and now am getting about 5-6mb but it is still slow as i should be getting close to 10mb in speed tests. I haven't got above 8mb. They came out to my house this afternoon while I was at work and were supposed to do something on my line, but I get the same results. They had me run tests on Qwest's site and I got speeds of 151mb, 125mb download. I normally get close to 50mb. I asked the tech, how can I get 50mb download on a 12mb connection? He didnt know what to say.

I am currently using the Motorola 3347 modem. Qwest has been working on this issue for the past several weeks. I went ahead and bought an Actiontec q1000 modem hoping that would solve my issue, but get the same results. I have also tried a different network cable. I have my Qwest modem hooked directly to my pc. The only other device I have hooked up to my pc is a small webcam (besides the keyboard,mouse and speakers). My computer is up to date. I use Kaspersky
for my virus software (my pc is clean) and use the windows firewall. I ran malware bytes and my pc doesn't have any malware on it.

I will call them again tomorrow and see what they say. The person I talked to on the phone said my pc might not be compatible. I am running windows 7 ultimate edition with a 2.8gzh processor and 3 gig of ram - 1 terabyte hard drive and have tried firefox, google chrome and ie9 and get similar results on each browser. I looked around in the windows 7 network settings as well as the router settings and didnt see any settings that I could change that could help me.

I am not sure what to do. As I mentioend up until about 2 months ago, I haven't had any issues. The only thing I have done in the past couple of months is run my windows/virus updates. I guess it is possible one of the updates is the culprit, but I would assume that more people would be having the issue.

Technicholas
Premium
join:2010-11-11
Winterset, IA
reply to wmgeorge
We are on the same gateway I also have these same issues some websites just sit there and load and traceroutes so the same thing hmm?

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to wmgeorge
Hello all, Steph from Qwest here,

Please feel free to email me at talktous@qwest.com (Attention Steph) with your bill phone number/account number, billing address and best contact number and I'll have a technical support specialist take a look.

thank you

Stephanie Lake
Manager, Talk To Qwest Team

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

wmgeorge
Premium
join:2011-03-29
reply to dmaul3300
The new modem solved my issues for the most part. When the tech was out, he asked how fast to you want to run anyway? It is not the speed to the first Qwest connection which is what they should not be counting, it is the actual download speed doing the tracert Or trace route delays. My guess it is line issues most of the time and the new modem works better on poor lines. To have the tech tell you your computer is the fault is a big laugh!!

itslow

join:2010-05-10
I've been having issues here in Marshalltown for the past month as well. On a 5mb connection that consistently got in the 4.3-ish range, but now mostly fluctuates between the 0.9-2.4mb range with infrequent bursts back up to what I was getting previously.

TalkToUs stated that they are adding (or have) added capacity to the terminal. At first it was supposed to be at the beginning of April, then mid-April. Still no improvement on my end as of yet.


sleuth
Premium
join:2001-08-30
West Des Moines, IA
reply to wmgeorge
In West Des Moines here. Have 20/5 connection speeds and average roughly 5-6mbps down during the day. The upload is fine but that download rate is way below what I should be getting. I only just started service so I'll give it some more time before I start complaining to tech.

wmgeorge
Premium
join:2011-03-29
Frankly unless you complain and post nothing will get done. It is not a surprise that all the problems are being posted now, people are assuming "they" are the only ones having problems. They are thinking it must be my computer, like I told the first tech months ago, and did not get an answer... why when I had been a happy customer for years did I have a problem?? Now its my fault as I am expecting too much?

You are getting those speeds in WDM? Maybe you were sold those speeds, but actual and delivery are two entirely different things.


UHF
All static, all day, Forever
Premium,MVM
join:2002-05-24
Reviews:
·Mediacom
·Callcentric
·Dish Network
reply to itslow
said by itslow:

I've been having issues here in Marshalltown for the past month as well. On a 5mb connection that consistently got in the 4.3-ish range, but now mostly fluctuates between the 0.9-2.4mb range with infrequent bursts back up to what I was getting previously.

TalkToUs stated that they are adding (or have) added capacity to the terminal. At first it was supposed to be at the beginning of April, then mid-April. Still no improvement on my end as of yet.

Same thing in the Cedar Rapids area, and same response from Qwest. Ask for a billing credit. Last update I got from the executive offices said May 1 for a resolution date. I'll give it a few days after that and then I'm gonna let Mediacom buy out my contract, although I wonder if they are any better.

CappinHoff

join:2007-01-05
Des Moines, IA
Reviews:
·Mediacom
said by wmgeorge:

Frankly unless you complain and post nothing will get done. It is not a surprise that all the problems are being posted now, people are assuming "they" are the only ones having problems. They are thinking it must be my computer, like I told the first tech months ago, and did not get an answer... why when I had been a happy customer for years did I have a problem?? Now its my fault as I am expecting too much?

You are getting those speeds in WDM? Maybe you were sold those speeds, but actual and delivery are two entirely different things.

Honestly posting here instead of calling Qwest or going to a Qwest kiosk is useless. Talk to a tech, complain to a tech instead of posting.

said by UHF:

said by itslow:

I've been having issues here in Marshalltown for the past month as well. On a 5mb connection that consistently got in the 4.3-ish range, but now mostly fluctuates between the 0.9-2.4mb range with infrequent bursts back up to what I was getting previously.

TalkToUs stated that they are adding (or have) added capacity to the terminal. At first it was supposed to be at the beginning of April, then mid-April. Still no improvement on my end as of yet.

Same thing in the Cedar Rapids area, and same response from Qwest. Ask for a billing credit. Last update I got from the executive offices said May 1 for a resolution date. I'll give it a few days after that and then I'm gonna let Mediacom buy out my contract, although I wonder if they are any better.

Before you go to mediacom you may want to look in the mediacom forum. They are having the same issues in CR that you are having with Qwest.

itslow

join:2010-05-10
reply to UHF
said by UHF:

...I'll give it a few days after that and then I'm gonna let Mediacom buy out my contract, although I wonder if they are any better.

Based on the experiences of friends who have Mediacom here in Marshalltown, the service is horribly unreliable. This past month is the only issue I've had with Qwest beyond the flaky, decades old, buried line to the house which was quickly remedied. I'm not so eager to switch to Mediacom despite the faster advertised speeds.

Technicholas
Premium
join:2010-11-11
Winterset, IA
Reviews:
·Mediacom
·CenturyLink
reply to wmgeorge
The problem is Qwest is overselling and is illegal by the FCC they will not improve the service We got a new DSLAM in but that didn't fix it, the gateway is still overloaded and trace routes time out.... Still waiting for a fix I've emailed the TalkToUs nobody responds hmmmmm I've emailed twice....

Nicholas

BlueC

join:2009-11-26
Minneapolis, MN
kudos:1
Reviews:
·Comcast
·Integra Telecom
said by Technicholas:

The problem is Qwest is overselling and is illegal by the FCC they will not improve the service We got a new DSLAM in but that didn't fix it, the gateway is still overloaded and trace routes time out.... Still waiting for a fix I've emailed the TalkToUs nobody responds hmmmmm I've emailed twice....

Nicholas

ALL residential ISPs oversell. That's what makes your connection sub-$100/mo.

FCC doesn't regulate internet access, so they really can't do anything about it. If oversubscription were illegal, pretty much every ISP would be subject to penalties.

The issue at hand is more than likely an unreasonable amount of oversubscription.


sleuth
Premium
join:2001-08-30
West Des Moines, IA
said by BlueC:

ALL residential ISPs oversell. That's what makes your connection sub-$100/mo.

Agree with this. Had RCN back in Chicago and have been told numerous times that receiving 50-60% of the advertised fees is acceptable within RCN parameters and not enough to terminate contracts early, as that's written in. I was on their 10mbps line at the time and I wanted the 10, or close to. I was told to upgrade to the 20mbps tier if I wanted the 10 speeds. Haha, good thinking!

Technicholas
Premium
join:2010-11-11
Winterset, IA


anon13

@qwest.net
reply to wmgeorge
it could be worse, you could all be stuck on a 1.5meg DSL connection with no other ISP options and no qwest upgrades in sight like i am!


toby
Troy Mcclure

join:2001-11-13
Portland, OR
said by anon13 :

it could be worse, you could all be stuck on a 1.5meg DSL connection with no other ISP options and no qwest upgrades in sight like i am!

... and get 0.4 Mbps down in the evening. Its just how it is.

Technicholas
Premium
join:2010-11-11
Winterset, IA
Qwest offers a new dslam for the des moines call and ask for the oneshore department and ask to be moved to the new ip data dslam