I received a free one about 2 years ago. I talked with retentions and they were very receptive. I didn't necessarily threaten to cancel service but told them I would have to start looking elsewhere because of the lack of signal in my home. They were very helpful and sent it to me free and comped the $4.95/mo fee.
Try calling and tell the first person you speak with that you need to cancel. That should get you transferred to the retention department.
I'll give that a shot. But usually I've learned the only real leverage one could have when threatening to cancel is not to have an ETF over your head. Sprint knows they'll make money from me either way until next year.
Sprint had gotten very ballsy and does not respond well to bluffs. A few years ago they would have given you just about anything you asked for, these days you are lucky to get a thank you out of them.
I tried getting a free one about two years ago when I had just signed up for 3 lines and they swore up and down that I would have good coverage at my home. When I could only make calls from the front porch they would not do jack. Threatening to leave since I was in the 30 day period brought back a response of " would you like me to process that cancellation now". I ended paying $100 for the 1st gen device and they credit me back the monthly fee for having it.
I just installed mine. It was free from sprint with no monthly charges.
I have been having a problem with texting from my home for a few months now. After 3 trouble tickets and still no fix other than tech telling me it's a congestion issue and will be a few months to upgrade the equipment.
At that point I told them the service is useless to me. I've been a customer for years and living in the same house for years so its definitely a problem on their end. I asked about the Airave, tech shipped one out no charge.
I did read somewhere that if you cancel due to lack of service on their part they can't charge an ETF. I just wanted my phone to work again.