OS and Software > Microsoft Help > [XPPro] Can't install Office 2010

[XPPro] Can't install Office 2010

Machine specs are 4gb ram, 32bit, GTX 460 video card, and 3ghz processor.

AKA I meet the minimum specs.

Windows XP SP3.
No error is showing in the event log.
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/chown -R us:us /yourbase

I suggest we check the related Registry permissions by performing the steps below:
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1. Click "Start", in the Search box, type regedit" (without quotation marks) and click OK.
Note: In Windows XP, click "Start", and click "Run". Type "regedit" (without quotation marks) and click OK.
 
2. Right-click HKEY_LOCAL_MACHINE and choose Permission.
 
3. Please check if "Administrators" is listed in the "Group and User" name list. If not, please click the "Add" button and type "Administrators" in the open window and click "OK" to add this group.
 
4. Highlight "Administrators" and check on "Full Control" under "Accept".
5. Click the "Advanced" button and choose the "Owner" tab.
 
6. Highlight the current user account in the list and mark the check box before "Replace owner on subcontainers and objects".
7. Click OK to save changes and wait for Windows XP to transfer the ownership of all the objects on the partition.
 
Note: if there is the warning information "Error: The Registry Editor could not set security in the key currently selected, or some of its subkeys", it is normal. Please click "OK".
 
8. Click OK again to save the changes and exit the Properties window.
 
Then, please repeat the steps above to check permissions for this key:
HKEY_CLASSES_ROOT
 
Also check this:
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First, start your computer into Safe Mode.
 
Then, use the following steps to take ownership of the Windows folder to ensure the permission is correct:
 
1. Open My Computer and open the C drive.
2. Right-click on the Windows folder and choose Properties.
 
Note: I am assuming your Windows system is installed on the C:\Windows folder.
 
3. Choose the "Security" tab and see if "Administrators" is listed in the "Group and User" name list. If not, please click the Add button and type "Administrators" in the open window and click "OK" to add this group.
 
4. Highlight "Administrators" and check "Full Control" under "Accept".
5. Click the "Advanced" button and choose the "Owner" tab.
 
6. Highlight the "Administrators" user group in the list and mark the check box before "Replace owner on subcontainers and objects".
 
 
7. Click "OK" to save changes and wait for Windows to transfer ownership of all the objects on the partition.
 
8. Click OK again to save changes and exit the Properties window.
 
After this, please try to install the software again.
 
 

reply to Trel
How much available space on drive?

reply to Trel
Permission thing didn't work.
30gb free on target drive.
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/chown -R us:us /yourbase

reply to Trel
One other thing to do while your in the system registry. (And I take NO responsibility for what YOU do).

1) Back up your system registry. Click on File, then export. just to be safe.

2) Then within the system registry, search for and delete all the Office 20120 entries you find. WARNING: There may be a large number of entries and it may take some time.

3) Now try to install office 20210.

Have you looked in the event logs for any errors or warnings?
Do you have any other versions of Office loaded? Try un-loading previous versions first (altho you shouldn't have to).

quote:

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The description for Event ID ( 1024 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Microsoft Office Professional Plus 2010, {7C5B1ECD-FE93-4FB2-A51A-06451BA49969}, 1603, (NULL), (NULL), , .

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Some of this overlaps with what Jeff said, some is different:

»support.microsoft.com/kb/838687

There should be a setup log file, have you located and examined that?

reply to Trel
Googled where to find the log.

I think I may have found something of consequence. Attempting the install again now, will report back.
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/chown -R us:us /yourbase

reply to Trel

SetupExe(201···E6C).log 888,684 bytes

Are you trying to install it to the O:\ drive? Is there space there?

No, I'm installing to C:\
And yes there is space on both drives either way.

There's ONE more thing I can try.
That is »social.technet.microsoft.com/For···4c351f76

(WMI service is currently running, so I'll try disabling)
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/chown -R us:us /yourbase

reply to Trel
and that failed too

reply to Trel
The install media you're using has a customized .MSP file which is modifying the default install. What's the story there?

reply to Trel
Is this a upgrade version you are trying to install?
If it is, even if you have a older version of Office on CD, it may be like Win 7 upgrade that will basically not install to a HDD that does not have a previous version on it. So you may need to install the older version first for this upgrade version of 2010 to install.
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reply to jester121