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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

[XPPro] Can't install Office 2010

No matter what I do, when I try to install Office 2010, the progress bar gets to what looks like 100%, then it jumps to 50%, then it errors with

"microsoft office professional plus 2010 encountered an error during setup"

I've googled and tried every fix I could possibly find, and nothing works.
--
/chown -R us:us /yourbase



J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

said by Trel:

No matter what I do, when I try to install Office 2010, the progress bar gets to what looks like 100%, then it jumps to 50%, then it errors with

"microsoft office professional plus 2010 encountered an error during setup"

I've googled and tried every fix I could possibly find, and nothing works.

Do you know what errors you're getting? What SP are you running? What are the machine specs?
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

Machine specs are 4gb ram, 32bit, GTX 460 video card, and 3ghz processor.

AKA I meet the minimum specs.

Windows XP SP3.
No error is showing in the event log.
--
/chown -R us:us /yourbase



J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

said by Trel:

Machine specs are 4gb ram, 32bit, GTX 460 video card, and 3ghz processor.

AKA I meet the minimum specs.

Windows XP SP3.
No error is showing in the event log.

I had issues with an install and it was graphics related -- I simply had to change a couple settings, but that's not your problem.

Is the drive FAT? Also:

Try installing in admin mode.

Did you find that info about checking permissions?

Is this a personal computer or part of a domain?
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

said by J E F F:

said by Trel:

Machine specs are 4gb ram, 32bit, GTX 460 video card, and 3ghz processor.

AKA I meet the minimum specs.

Windows XP SP3.
No error is showing in the event log.

I had issues with an install and it was graphics related -- I simply had to change a couple settings, but that's not your problem.

Is the drive FAT? Also:

Try installing in admin mode.

Did you find that info about checking permissions?

Is this a personal computer or part of a domain?

Drive is NTFS
I'm doing this from an admin account if that's what you mean.
Personal computer, NOT on a domain.

Not sure about the permissions part, can you link whatever that was?
--
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J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

said by Trel:

said by J E F F:

said by Trel:

Machine specs are 4gb ram, 32bit, GTX 460 video card, and 3ghz processor.

AKA I meet the minimum specs.

Windows XP SP3.
No error is showing in the event log.

I had issues with an install and it was graphics related -- I simply had to change a couple settings, but that's not your problem.

Is the drive FAT? Also:

Try installing in admin mode.

Did you find that info about checking permissions?

Is this a personal computer or part of a domain?

Drive is NTFS
I'm doing this from an admin account if that's what you mean.
Personal computer, NOT on a domain.

Not sure about the permissions part, can you link whatever that was?

Okay, this is what I found -- be careful.

I suggest we check the related Registry permissions by performing the steps below:
----------------------
1. Click "Start", in the Search box, type regedit" (without quotation marks) and click OK.
Note: In Windows XP, click "Start", and click "Run". Type "regedit" (without quotation marks) and click OK.
 
2. Right-click HKEY_LOCAL_MACHINE and choose Permission.
 
3. Please check if "Administrators" is listed in the "Group and User" name list. If not, please click the "Add" button and type "Administrators" in the open window and click "OK" to add this group.
 
4. Highlight "Administrators" and check on "Full Control" under "Accept".
5. Click the "Advanced" button and choose the "Owner" tab.
 
6. Highlight the current user account in the list and mark the check box before "Replace owner on subcontainers and objects".
7. Click OK to save changes and wait for Windows XP to transfer the ownership of all the objects on the partition.
 
Note: if there is the warning information "Error: The Registry Editor could not set security in the key currently selected, or some of its subkeys", it is normal. Please click "OK".
 
8. Click OK again to save the changes and exit the Properties window.
 
Then, please repeat the steps above to check permissions for this key:
HKEY_CLASSES_ROOT
 
Also check this:
--------------------------------
First, start your computer into Safe Mode.
 
Then, use the following steps to take ownership of the Windows folder to ensure the permission is correct:
 
1. Open My Computer and open the C drive.
2. Right-click on the Windows folder and choose Properties.
 
Note: I am assuming your Windows system is installed on the C:\Windows folder.
 
3. Choose the "Security" tab and see if "Administrators" is listed in the "Group and User" name list. If not, please click the Add button and type "Administrators" in the open window and click "OK" to add this group.
 
4. Highlight "Administrators" and check "Full Control" under "Accept".
5. Click the "Advanced" button and choose the "Owner" tab.
 
6. Highlight the "Administrators" user group in the list and mark the check box before "Replace owner on subcontainers and objects".
 
 
7. Click "OK" to save changes and wait for Windows to transfer ownership of all the objects on the partition.
 
8. Click OK again to save changes and exit the Properties window.
 
After this, please try to install the software again.
 
 

Not sure if you wanna try all that.

--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


PeeWee
Premium
join:2001-10-21
Madera, CA
reply to Trel

How much available space on drive?



Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
reply to Trel

Permission thing didn't work.
30gb free on target drive.
--
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pweegar

join:2005-02-18
Phoenix, AZ
reply to Trel

One other thing to do while your in the system registry. (And I take NO responsibility for what YOU do).

1) Back up your system registry. Click on File, then export. just to be safe.

2) Then within the system registry, search for and delete all the Office 20120 entries you find. WARNING: There may be a large number of entries and it may take some time.

3) Now try to install office 20210.

Have you looked in the event logs for any errors or warnings?
Do you have any other versions of Office loaded? Try un-loading previous versions first (altho you shouldn't have to).



Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

said by pweegar:

One other thing to do while your in the system registry. (And I take NO responsibility for what YOU do).

1) Back up your system registry. Click on File, then export. just to be safe.

2) Then within the system registry, search for and delete all the Office 20120 entries you find. WARNING: There may be a large number of entries and it may take some time.

3) Now try to install office 20210.

Have you looked in the event logs for any errors or warnings?
Do you have any other versions of Office loaded? Try un-loading previous versions first (altho you shouldn't have to).

This can't be the issue. No version of Office was ever installed on this machine ever.

Looked at the event logs again, and I did see this
quote:
The description for Event ID ( 1024 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Microsoft Office Professional Plus 2010, {7C5B1ECD-FE93-4FB2-A51A-06451BA49969}, 1603, (NULL), (NULL), , .

--
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jester121
Premium
join:2003-08-09
Lake Zurich, IL

Some of this overlaps with what Jeff said, some is different:

»support.microsoft.com/kb/838687

There should be a setup log file, have you located and examined that?



Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

said by jester121:

Some of this overlaps with what Jeff said, some is different:

»support.microsoft.com/kb/838687

There should be a setup log file, have you located and examined that?

Well, I wouldn't have that file yet, as I have never had a microsoft office product installed here. (I double checked to be sure though).

I have no clue where to look for the setup.log file.
--
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
reply to Trel

Googled where to find the log.

I think I may have found something of consequence. Attempting the install again now, will report back.
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
reply to Trel

And another failure.
Here's my error log.

What I tried after reading it myself was
-Remove a registry key HKLM/Software/Microsoft/Office
-Don't install one of the components while installing
-Hotfix for windows installer

None of that worked at all.
Same failure, same error in log
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jester121
Premium
join:2003-08-09
Lake Zurich, IL

Are you trying to install it to the O:\ drive? Is there space there?



Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

No, I'm installing to C:\
And yes there is space on both drives either way.

There's ONE more thing I can try.
That is »social.technet.microsoft.com/For···4c351f76

(WMI service is currently running, so I'll try disabling)
--
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
reply to Trel

and that failed too



jester121
Premium
join:2003-08-09
Lake Zurich, IL
reply to Trel

The install media you're using has a customized .MSP file which is modifying the default install. What's the story there?


Shootist
Premium
join:2003-02-10
Decatur, GA
kudos:3
reply to Trel

Is this a upgrade version you are trying to install?
If it is, even if you have a older version of Office on CD, it may be like Win 7 upgrade that will basically not install to a HDD that does not have a previous version on it. So you may need to install the older version first for this upgrade version of 2010 to install.
--
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
reply to jester121

said by jester121:

The install media you're using has a customized .MSP file which is modifying the default install. What's the story there?

Makes no difference, I was trying that after the installer from microsoft didn't work either.

Guess I posted the log from that. I tried both each time.

Also, not an upgrade version, and NEVER had a previous version.
--
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jester121
Premium
join:2003-08-09
Lake Zurich, IL

Okay... I just noticed the reference to the customized install settings. I can't really see anything else jumping out in the logs, but I'm kind of bouncing between tasks today and can't really tear into it. It's possible that there is a risidual setting from one of the prior installs that's stuck... sorry nothing easy this time



Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

said by jester121:

Okay... I just noticed the reference to the customized install settings. I can't really see anything else jumping out in the logs, but I'm kind of bouncing between tasks today and can't really tear into it. It's possible that there is a risidual setting from one of the prior installs that's stuck... sorry nothing easy this time

No it can't be that. As it failed the same way from the first time. When never was ever attempted before. I'll run it again from one direct from Microsoft and upload the log from that.
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
reply to jester121

Here it is, sorry for delay.
--
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jester121
Premium
join:2003-08-09
Lake Zurich, IL

Reviewing.... found a local XP SP3 successful install to compare with...



jester121
Premium
join:2003-08-09
Lake Zurich, IL
reply to Trel

The install is crapping out at the point where the activation/software protection install takes place, which leads me to -- what is running to prevent that? Are you running an activation blocking utility in XP?

<br>PERF: TickCount=11473312 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{91140000-0011-0000-0000-0000000FF1CE}-C\ProPlusrWW.msi"
<br>Log level changed from: Standard to: Verbose
<br>FILESINUSE: One or more (windowless) processes are holding files in use.
<br>FILESINUSE: No files have been reported in use, yet a reboot is requested from Windows Installer.  Reboot will be required.
<br>FILESINUSE:  Scheduling reboot operation: Deleting file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\TBD5A8.tmp.  Must reboot to complete operation.
<br>FILESINUSE: One or more (windowless) processes are holding files in use.
<br>FILESINUSE: No files have been reported in use, yet a reboot is requested from Windows Installer.  Reboot will be required.
<br>FILESINUSE:  Scheduling reboot operation: Deleting file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\TBD5A9.tmp.  Must reboot to complete operation.
<br>Log level changed from: Verbose to: Standard
 


Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

Software, no, but I do have entries in my host file that might interfere.

Though, I specifically unchecked the activate automatically box in the installer.

Also, if it's the hosts, it doesn't make sense as it never asks permission through my firewall.
--
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

1 edit
reply to Trel

Also, I should mention, I tried installing also in a clean boot enviornment. (nothing running but the default system file)

Same issue. I'm not running anything now (and definitely not then) that would be blocking anything like that.

EDIT: and I get the same failure when I reverted hosts to default state, so there's nothing that could be blocking it.

--
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
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reply to Trel

Anything in the event viewer?

Also, is this a pirated copy of the software? Is the OS pirated or cracked? I don't think these are yes answers, but I had to ask.
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

said by Nightfall:

Anything in the event viewer?

Also, is this a pirated copy of the software? Is the OS pirated or cracked? I don't think these are yes answers, but I had to ask.

No, and no.

And nothing in event viewer.
(other than what I quoted on the first page)
--
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