George and Steve,
I am going to use this thread to post information on my problem. Verizon is trying to say I need to downgrade my speed tier to 3mb. I am going to show information that shows other wise. At the same time I am going to try to get all the information I have on the problem in one thread. I will be adding to it over the next few days as needed. Along the way please let me know if there is anything you guys would like to see. Then, once we have all the information gathered in here, it can be passed onto Verizon to fix the problem.
As you guys already know this is a problem that has been going on for about a month now. Before this I went for roughly four months with consistent speeds, and no other issues either. The only time I contacted you guys was during those four months was for billing issues. There where no tech tickets. That time period was 11/2/2010 - 3/18/2011. The 3/18/2011 ticket was for PPPoE - Sync No Surf - PPPoE I couldn't log in to my connection. There was a problem with the authentication server. It was some time later in March the slow download speeds during prime time/peak hours started. Like I said for some reason under tickets on the DSL Extreme site the 3/18/2011 ticket is the last one I can see. I have called in a lot of time since then for this problem. I'm not sure why the tickets aren't showing up. I can't see any tickets at all after 3/18/2011. So, it was more like 4 1/2 to 5 months of perfect performance.
During those 4 1/2 months to 5 months it was working correctly I was provisioned to 7840/864 on g.dmt (ADSL1) w/ fast path. ADSL1 g.dmt works the best for my connection. I have had a few modems that prefer ADSL2 though. With my modem I am able to set my connection to whatever one I want to use so I have tested the different line modes. As long as Verizon has it set to auto on there end I can change it from ADSL, ADSL2, or ADSL2+. If they set it on their end to ADSL, ADSL2, or 2+, I am unable to change it. Anyways, during those good months I had great latency, and very good speeds. I was getting in between 6.80mbps - 6.90mbps with upload speeds of 730kb to 740kb. I was a very happy camper.
Before this 4 1/2 to 5 months of "good time" I was contacted by Verizon, and told I was being moved to a new facility. They said my connection would be down for a day, or two but everything would work great when they where done. That was very true. What Verizon did was isolate me. They put me by myself, or with very little other customers for those months without issues. My guess to why I am having problems now is because of over crowding. I think they ended up moving more, and more people over to this good location where I was place. Either that or they moved me back in with the rest of the cattle.
Since this problem started up about a month ago I have been told my modem was bad numerous times, and that's why I am having the slowdowns. I knew that wasn't it because my modem, and router where already only a few days old at that time. Plus the slow downs where only happening in the evening/night during prime time. Just so I could stop hearing that I would run right up to Staples, and buy another modem. Then, shoot home and hook it up only for the problem to return the fallowing day during prime time. I have went through changing out the modem about 50 times. I even have one through you guys now that was replaced once already. It is safe to say the problem is not the modem. I also know the problem is not the the drop line from the pole to my house, the NID, the CAT5e from the NID to the jack, the jack is brand new, the telephone line from the jack to the modem, the modem, or any of the ethernet cables. It's all brand spanking new. I also know its not my desktop, laptop, or Xbox 360 as they are all brand new to which where purchased within the last month. I figured I would purchase new ones so that way they wouldn't be the next excuse. Verizon has cost me a lot of money. Which none of it fixed the problem because it is on their end.
Then, to boot they refuse to fix the problem. They want to downgrade me to 3mb. Which is the most ridicules thing I have heard yet. The cut off for 7mb is 10k ft. Which I am pretty dang close to that about 10,500 ft. I know I am a little over the limit, but I have seen people with worse lines then me through Verizon on 7mb. Plus its already been proven 7mb works. Being only 500ft over I should not have to downgrade to 3mb. I should be able to get 5mb at the very least.
It has already been proven the 7mb works here. Before switching to you guys I was a Verizon customer on their 3mb tier. I used it for 6 months. I wanted something faster. I had the telephone numbers of a few of the engineers at Verizon as well as the number to a few people at Verizon's executive appeals department. I ran it by them that I wanted to upgrade to something faster, and I wanted to know what my line could do. They all agreed 7mb would work.
I am still living in the same exact house. It hasn't gotten any closer or further from the C/O. I also told them I had Verizon a few years back, and had the 7mb plan. It was just on a different telephone number. Before talking to executive appeals I spoke to billing about it, and they said they needed to run it past an engineer first. Then, they would be able to submit an over ride to get me bumped up to 7mb. They where showing my line was able to hold 7mb, but for some reason when they ran the availability test it was saying up to 3mb. They told me that it happens sometimes like that. Then, they had to get a over ride. I was told they have certain numbers that are preaproved. Since my number was rolled over from Comcrap, it was the culprit. When they ran it will my old telephone number it said it was available. Anyways they provisioned it for 7mb and it worked great. I got a call three days later that while the 7mb was working fine they couldn't get the billing departments computer to bill me for it. I am like can't you manually enter the price, and send me the bill? I was told there was not way to do that. I said you guys are trying to make as much money as possible right? I told them if it was my company I would be getting that figured out ASAP.
It turned out to be a big nightmare. They told me they would be able to do it if i got my telephone number changed over to one of their so called "preapproved numbers" the problem was I got it transferred over from Comcrap. We didn't want to change our telephone number. My son was just learning the number for kindergarten, and it was easy to remember. We didn't want to have to pass out a new number. I thought that was a joke so I started looking for an alternative, and found you guys. When I signed up I used my address only because I wanted a dry loop. I think this was the difference from the Verizon situation. It shows I can get all the way up to 7mb. I contacted you guys, and singed up. After signing up various different people at DSL Extreme have since looked at the account, and all agreed that my speed is not my problem with this account. It is something else. Now onto the problem.
Here are some speed tests during off peak hours to prove consistent speeds, and the line is fine on the speed it is at. All tests show download is between 6.50 and 6.75. I am also syncing at full speed 7616/864. Verizon did have me provisioned higher before due to my distance to get me closer to 7mb. I believe i was provisioned to 7840/864 during my 4 1/2 to 5 months of "good time". I was getting consistent speeds of 6.80 - 6.90 at that time. I will continue to add more speed tests to prove that for 20 to 22 hours everything is fine. Then, during prime time the speeds fall. I will be adding speed tests from that time period as soon as it happens again tonight.
Philidephia Server
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New York, New York Server
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The speed being downgraded isn't going to solve anything at all. Just a few weeks ago Verizon lowered me to 5mb/384kb without my permission. I think they did it to see if I would even notice. I still had the slow speeds in the evening/night during prime time. The other 20 to 22 hours of the day I got great speeds. The fallowing day I called in, and said to get a hold of Verizon to have them put me back on 7mb. As it was still happening. It didn't solve a thing. I think once they snuck it down to 3mb as well. No improvement either. After it was proven not to fix the problem I would have them put me back on the 7mb. I didn't want them to end up leaving me on a lower tier when it's not the issue.
There is numerous other people having the same issue as me. Verizon has told people it is due to so called "sticky tubes". Once they are moved to "unsticky tubes" the problem is resolved. Please refer to the fallowing two threads.
Here's a thread where a guy was having the same problem as I am having. It was a sticky tube thing. I posted my information there, and he said my situation is just like his was. It also says what fixed it.
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Why isn't the upload affected by the prime time slow down?Here is a slow speed during prime time check in for VZ customers.
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[speed/latency] Users With Slow Download Speed - Report InLook at all the thread about people having slow speeds during prime time, or on 7mb and getting .8mbps etc.
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Verizon DSLI also have a thread in the VZ direct support forum. This was their response.
Rockafella21,
I do understand, and sympathize with your completely valid ongoing frustration and agree with your assessment of congestion to be the issue as it is time sensitive. Hoping positvely for a resolution.
--
/ Verizon Direct
I just got another message from Verizon Direct support. They said they they agree with my assessment on everything including the 7mb. They have told me to tell you guys at DSL Extreme one more thing. Here it is from them.
Rockafella21,
I agree with your assessment and it's best to ask your ISP to request a dispatch to remove any other bridge taps and/or perhaps changing the twisted-pair that is used would also be the next step in cleaning the line of potential noise sources.
/Verizon Direct
This could only help the situation. Who knows how many are even on there, but they should be removed. They could be acting as antennas making me seam further away than I really am etc. Plus it can only make things better. I plan on having a long stay here at DSL Extreme so there's no need for them to have any other people attached to the line.
Also, as I have already mentioned to you my ping to hop two the default gateway/1st Verizon hop during off peak hours was continuously pinged over 100 times. The max latency was 30ms, Minimum was 25ms, and Average was 25ms. During prime time/peak hours it starts going crazy high. I sent you the one of it getting as high as 160ms. That is ridiculously high when interleaved normally produces a ping of 25ms to the default gateway. I will be adding more on this when it happens again tonight. Here are is the latency to the default gateway (1st Verizon hop) during peak hours.
Ping statistics for 10.6.8.1:
Packets: Sent = 73, Received = 73, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 84ms, Average = 38ms
Ping statistics for 10.6.8.1:
Packets: Sent = 134, Received = 131, Lost = 3 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 167ms, Average = 43ms
Here is the ping to the default gateway (first Verizon hop) during off peak hours. Remember I am interleaved so normal is 25ms.
Ping statistics for 10.6.8.1:
Packets: Sent = 92, Received = 92, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 33ms, Average = 25ms
I will be adding more information through out the day. Then you guys can figure out how to present it to Verizon to get it resolved for good.
Thanks,
Rocky