said by RWild:
Good luck with that! The installer (a TW contractor) that showed up here was up front about the fact that he had never seen the Ubee modem before and didn't know that 30/5 was even available here.
I'll spare you the details but ultimately, a Tier 3 guy set bridge mode remotely.
BTW, I think the installer did a good job making sure things were working before he left. After all, TW threw him in at the deep end of the pool and he did what was necessary to leave working installation,.
That's funny. I just got set up today and the exact same thing happened with my installer. I even told him they'd thrown him into the deep end!