O Canada! > Canadian > TekSavvy > [Cable] Rogers techs erroneously disconnecting 3rd party custome

reply to Gami00

Re: [Cable] Rogers techs erroneously disconnecting 3rd party cus

Granted but in todays digital age I see no reason why a technician would be walking around disconnecting service based on outdated lists only to have to return for a reconnect. Now that seems to be very inefficient.

reply to can00k
This doesnt help condo owners, but for those of you that live in a house...
You can easily open a cable box with a fork.

Snip/Bend 2 of the 4 prongs off
Pinch the remaining 2 pongs together
bend up the tips of the 2 prongs, 1 forward and the other backwards.

Google it and you will get a video.

We just had to do this at my uncles house during intermission of Game 6 of Canucks vs Blackhawks. The signal keep cutting out. Ended up being the cable box having 3 splitters. reconfigured it to work off 2 and no more issues.

reply to bparanoid5

reply to can00k
This issue happened to me a couple week's ago. I had Teksavvy cable internet and Rogers digital cable. I cancelled the Rogers digital cable and they disconnected everything.

Thankfully the technician who did the disconnect left his number and after a couple days I was able to convince him to come back on site and re-connect me.

Initially I tried to follow up with Teksavvy to see if they could dispatch a tech quickly but because of internal issues on their end it would be over 4 days to get re-connected.

I surely hope Teksavvy makes progress with eliminating this as a problem.

reply to Threz
Oh I get it now...so on that note how do I protect my cable internet from being disconnected from Rogers when I decide to cancel my cable TV? The tags mean nothing, Teksavvy cant stop them, lists are useless. I mean where does the information go? Surely Rogers receives some sort of list from TPIA of active and non-active customers. Do I need hire a security guard to stand at my cable box 24/7?

Install a lock box over it!!!!

reply to bparanoid5
There is no list, however all TPIA customers are entered along side as any other customer in the Rogers customer database. Rogers clearly just doesn't have the policies to deal with multiple connections at the same "address".

reply to can00k
Wow, there's alot of misconception going on here. Firstly, it seems many don't understand a filter versus a terminator. Filters are used to block out analog channels, terminators are used to physically disconnect a line. For example, if you only have internet a filter would be installed to stop you from receiving analog tv channels but would still allow your internet to work. Now as a tech we put tpia tags on the line at the ped/cse in a house or at the panel in an apartment. When tpia connects came out in our region, they were being done before a lot of the contractors had the tags, so a lot of lines were being disconnect because there was no feasible way to check tpia. So as a tech if I roll to your house with a disconnect order and I don't see a tag, your line will be disconnected no matter how many notes you want to leave, and it's not always disconnected at your cse, i might disconnect it at the ped if it's closer. This is were the problem lies, as of now, tpia's are considered 2nd accounts which a tech can not see. We can only see Rogers products. So if you cancel you rogers cable tv and internet and switch to any tpia there is a good chance you will get disconnected as oppose to filtered. 90% of all rogers tech are contractors who are paid piece work so most won't take the time to validate whether or not you're a tpia customer. To further that point most filter/disconnect calls are done by new techs who may not know the procedure for tpia. All of you have to remember that tpia is still pretty new for cable and there will be a lot of growing pains. For anyone advocating going in to the cse at the side of your house, please remember that tampering with the cable is a federal offense. Long-winded response,hopefully I've cleared some of the misconceptions but if anyone has any questions please respond, I'm not afraid to answer honestly .

@DDT now I know the top should be told this, not you, but Rogers needs to come up with a better system to verify who should have service and who shouldn't. Just because the tech didn't have a tag, and the tech is too lazy to always check to ensure a tpia client isn't on the line isn't a valid excuse.. or acceptable one. Rogers should be able to cross reference internally and on the tech side that a TPIA client is on that line at said address... regardless.

This clearly is not the case and it's not right or fair. Things should be cross referenced always before cutting anyone's line completely. Things happen, but sometimes they happen too much and to be frank, Rogers or Bell for this fact won't lose much sleep because it makes the 3rd party TPIA ISP look bad.. especally to clients who aren't knowledgeable on how it works or who is responsible for what.

reply to DDT

reply to koreyb

reply to koreyb
I completely agree that there needs to be a better system put in place. They need to start checking disconnect orders before they're sent out and determine whether it's a tpia address or not and note it on the order. It isn't about the tech being lazy, we simply do not have the time to check. If you spent a full day doing disco/filter calls you would understand why.

reply to mlerner

reply to DDT

reply to bdoyledimou

reply to DrFrankStein
How would you know I wasn't the tech, just because I know how the system works does not mean that I agree with it. And who's to say that your not disconnecting your tpia? Why would you assume he got paid for his time? Do you know what piece-work is? Now if said tech was an in-house rogers tech and was paid hourly then yes he would have been paid, but a piece-work sub-contractor would not have been. And for integrity over greed, really? It's obvious that you know next to nothing about how the system/structure works. I'm not trying to give "scare tactics" if you read the little message on your cse/demarc it clearly states that opening and tampering with the cable is a federal offense. My point was that the system is outdated and flawed from start to finish, whether or not Rogers wants to fix it is a whole different ballgame.

So essentially, subcontractors are actually given an incentive by Rogers to disconnect the user, whether they have a valid TPIA connection or not, because otherwise they won't get paid for that visit...