Hi beaslenut23 -
Is your DSL modem in sync? As reader50
indicated you will need to change your connection to connect via PPPoE. If your modem is directly connected to your computer you will need to follow one of the articles below to setup the connection. If you have a router you can change your router settings to connect via PPPoE. You will enter your main username and password including the @dslextmre.com in the username to connect.
Thanks