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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4

481 Authentication failed with usenet/newsgroup server?

Hi!

Is anyone else having problems connecting to EarthLink's usenet/newsgroup service/server right now? It was fine yesterday.

Thank you in advance.



mmmmmmmmmmmm

@charter.com

I am, it was good when I went to bed but now not working since early morning? Can't help but wonder if tornados at issue?



chemgreg

join:2000-09-25
Indianapolis, IN

1 recommendation

reply to antdude

Yeah, I got the same error. Earthlink support says that they are having backroom problems and are working on it. No time to fix but there is a work ticket out for the problem.
--
Chemistry is better for the living.



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

said by chemgreg:

Yeah, I got the same error. Earthlink support says that they are having backroom problems and are working on it. No time to fix but there is a work ticket out for the problem.

Thanks. This seems to happen a lot too.

jcl

join:2011-05-01

1 recommendation

reply to antdude

They appear to be aware of it now.

'Kathy B' says: Thank you for contacting EarthLink LiveChat, how may I help you today?

@earthlink.net: I am getting " 481 Invalid username or password" when I try nntp.earthlink.net or news.west.earthlink.net or news.east.earthlink.net using my @earthlink.net userid and password which I validated by loging into Earthlink's webpage.

@earthlink.net: others are reporting a similar problem at »usenet: 481 Invalid username or password

Kathy B: I understand your issue and I will try my best to resolve it.

@earthlink.net: this is for usenet access

Kathy B: I understand that you are getting above error message when you try to access news group through email program. Am I correct?

@earthlink.net: kind of, I am using xnews or binary news reader usenet programs

@earthlink.net: and getting that error today as are others

Kathy B: I sincerely apologize for the inconvenience caused to you. Please don't worry as there is a problem on our end. The technicians at the server end are working to fix the problem as soon as possible. Please be assured about the same as we will leave no stone unturned to get it fixed as soon as possible. Your patience and understanding is greatly appreciated in this matter.

Kathy B: It should be fixed at the earliest since a lot of people are getting inconvenienced due to it. We request you to please recheck after sometime.



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4

Yeah, I got similar answer too.

Does EarthLink give us credits for this feature's downtime?


jcl

join:2011-05-01

said by antdude:

Yeah, I got similar answer too.

Does EarthLink give us credits for this feature's downtime?

Suppose one can try, with previous ISP's the answer has always been no and I'm just pleased they still offer usenet feeds.

jcl

join:2011-05-01

1 recommendation

reply to antdude

It appears to be back now



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

said by jcl:

It appears to be back now

Confirmed on my side too. So, it was down for almost 17 hours?


chemgreg

join:2000-09-25
Indianapolis, IN
reply to antdude

Back up on both coasts.



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

said by chemgreg:

Back up on both coasts.

Both coasts? I thought west and east servers were the same.

echelon3

join:2007-07-31
Elmhurst, NY
reply to antdude

It's down for me now, is anyone experiencing the same? I get the "invalid username or password message".

thx



MLandau

@mindspring.com

Yes. The problem is back.


nine16ths

join:2002-03-07
Northfield, OH
reply to jcl

Same error, and the same boilerplate from Earth(cough)link. Just a few minutes ago.

Sunday morning last, I had the same issues with Usenet and web service. Well I mean, I couldn't get online. With a phone modem. I would achieve a connection and it would drop out immediately. This is with XP Pro, external modem. Checked, changed, shuffled-- nothing.

I booted up a live Puppy Linux cd and lo-and-behold I got a connection. Got online and watched the connection numbers gyrate wildly but I stayed on. I even got Usenet with pan. -shaking my head-

Web service seemed OK. I didn't really verify the Usenet with a binary d/l. I just went to my usual text ngs, and posted and read.



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
reply to MLandau

said by MLandau :

Yes. The problem is back.

Same here as of 5:25 AM PDT. Don't forget to tell its technical support!


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
reply to antdude

It's back up now for me.

For those who contacted EarthLink's support a couple days ago or previously, did you get a phone call about a survey? I did for the first time. How annoying.