Last week I made the switch from AT&T phone/internet to Sonic's Fusion product.
Previously, I had AT&T's Elite DSL service and my speed tests were ~5090 up / 653 down.
I am ~5150 feet from the DSLAM at the Central office on Steiner and Bush Street in San Francisco, 94115.
(My home ADSL installation specs:
In 2000, I had a professional COVAD installation, who installed a CAT5e drop to my computer and a Siecor whole house splitter.)
Sonic sent out an email saying they would become my telephone and ADSL2+ carrier at 11:00AM on Wednesday May 4th, and I may notice up to two hours of down time.
Promptly at 11:00AM, my phone and DSL line went dead; within 10 minutes I again had dial tone and my ZTE ADSL2+ router sync'ed.
At 11:27AM I ran some speed tests at DSLReports and showed 7689 down/ 916 up.
A quick call to Sonic's excellent
Tech support, who tweaked my line, increasing my download and upload speeds.
Both S/N ratio and attenuation on my line were great. I ran my last speed test at 2:03PM with 8204/892.
Fast forward to 10:00PM that night.................problems arose on my line. The ZTE (ADSL2+) router wouldn't sync, and neither would my old Speedstream 5660 ADSL router.
Called Sonic tech support, who had me unplug my home telephone line at the network interface so they could run tests on my line. Now, the line shows a short.
They issued a trouble ticket with ATT, who arrived the next morning to find no trouble on their end of the service.
This Monday morning (May 9th), I am having the Sonic installer come out to find the problem.
I am stumped since I didn't do anything other than plug in my router
I know the old Siecor splitter is not optimum for ADSL2+ service, but I was very happy with my initial Sonic speed.
Now some words about Sonic's Tech support:I cannot say enough about their professionalism, courtesy, and knowledge.
For how I am currently completely cut off from the internet, (well except dial-up
) I know the problem will be fixed and they really want my business!
I will update this thread as things progress.