|reply to FFH |
Re: need to interview more people for these
I agree with your analysis on this.
To me - the best customer service - is the one that you don't have to use.
In VZW's defence (haven't used them in 10 years due to customer service + coverage), if their service is works - there's not much to complain about other than cost.
AT&T on the other hand, has had years of messed up service due to integration (AT&T + Cinguar), technology change (TDMA -> GSM -> WCDMA) and issues with the most popular device (iPhone), and their ability to manage it.
Sprint went through the same thing as AT&T to an extent - CDMA + iDEN was ripe for mass defections due to CS handling of it. It appears to have improved (I use Sprint for work - but rarely call CS) - and have as many issues with them as I do with AT&T - if not more.